QA Agent

Job Locations

US-AZ-Phoenix

Overview

The responsibility of the QA Agent is to ensure the medical records viewed contain the correct patient information and any requested medical information pertaining to the medical chart from our clients.

Responsibilities

Ensuring that the employee follows their schedules properly as designed
• Meet and/or exceed required goals for efficiency, accuracy and speed


• Review each page of the chart/progress notes to make sure that the records retrieved are for the correct member and meets predetermined requirements


• Ensure the confidentially of data collected and stored is maintained appropriately


• Any other duties assigned by Manager


• The employee must be able to follow Company policies


• Receive direction from others, work effectively with co-workers in a constructive and positive manner


• Perform other tasks and duties as necessary


• May be required to work charts that have been rejected when errors or missing medical information is detected
  
  
  

Qualifications

• High school diploma or equivalent.


• Medical records or coding experience is preferred.


• Experience with Microsoft Office Suite or similar tools


• Effective verbal, written and interpersonal communication skills


• Ability to work with others and be extremely team oriented


• Ability to sustain continuous pressure, withstand conflicting requirements


• Proficient time management, problem solving and analytical skills


• Must be able to work effectively in a fast-paced environment


• Ability to work professionally, effectively, and efficiently in a team environment with management and co-workers.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Ciox Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

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