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Call Center Representative at Ashland, LLC

Posted in General Business 30+ days ago.

Type: Full-Time
Location: Ashland, Kentucky





Job Description:

Ashland LLC

Are you the kind of person that is always thinking, sketching, seeking, and adjusting? Who needs to understand how things work and then figure out how they can work better? Are you a passionate, tenacious, solver who loves to work with others who share your drive? Are you positive, constructive, and ingenious?

 

Are you always solving?

 

Then we’d like to meet you and bet you’d like to meet us.

 

Ashland has an exciting opportunity for a Call Center Representative to join Ashland Credit Union at our Ashland, Kentucky location. This position will report to the Remote Services Supervisor. 

 

The Call Center Representative will serve as the first point of contact for our membership by responding to a wide array of inbound support questions via the telephone or thru e-mail regarding member accounts and other products and services. 

 

The responsibilities of the position include, but are not limited to, the following:


  • Assure calls are answered in a timely manner and information provided is prompt, detailed and accurate while remaining compliant with all government regulations.

  • Listen attentively to member needs and concerns and offer advice. Research and solve member questions, problems, and complainants concerning their credit union account.  Ensure proper follow up on member inquiries when necessary.

  • Offer additional credit union products and services which will improve a member’s financial well-being, when appropriate.

  • Assist members with basic loan questions.

  • Perform basic account maintenance.

  • Assist members with remote access to their credit union accounts.

  • Process wire transfer requests.

  • Route calls to appropriate resources, when necessary.

  • Update job knowledge by participating in educational opportunities.

  • Provide member education as needed.

 

In order to be qualified for this role, you must possess the following:


  • High school diploma

  • Strong relationship building, communication and listening skills

  • Problem solving skills

  • Effectively manage multiple priorities and adapt to change

 

The following skill sets are preferred by the business unit:


  • Prior financial institution experience

  • Prior call center or customer service experience

 

Additional Job Description


  • Assist members with basic loan questions.

  • Perform basic account maintenance.

  • Assist members with remote access to their credit union accounts.

  • Process wire transfer requests.

  • Route calls to appropriate resources, when necessary.

  • Update job knowledge by participating in educational opportunities.

  • Provide member education as needed.

In more than 100 countries, the people of Ashland LLC. (NYSE: ASH) provide the specialty chemicals, technologies and insights to help customers create new and improved products for today and sustainable solutions for tomorrow. Our chemistry is at work every day in a wide variety of markets and applications, including architectural coatings, automotive, construction, energy, personal care and pharmaceutical. Visit www.ashland.com to see the innovations we offer.
 
At Ashland our vision is to be a leading, global specialty chemicals company whose inspired and engaged employees add value to all we touch. In fact our people, employees, customers and vendors define who we are. They are the driving force behind everything we do.
 
Not only do we value our customers but we value our employees, and we work to offer them a dynamic and challenging environment. We hold ourselves to high standards at Ashland, and we value integrity and honesty.
 
Ashland has a history of attracting the best people and keeping them. The reasons are simple: industry competitive salary and benefits, pay-for-performance incentive plans and a diverse work environment where employees feel challenged and valued. People come to Ashland and stay. As a growing Fortune 500 specialty chemicals company, we offer opportunities for development and advancement throughout our global organization. Our values define who we are and what we care about as a company. If you are looking for a relationship with a company instead of simply a job, this may be a great fit.

Ashland is proud to be an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/Gender Identity/Sexual Orientation. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability. NOTE:  We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have a signed recruiting agreement in place to fill a specific position.





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