Reports to the Registration Manager or the Registration Supervisor. Follows established Memorial Hospital of South Bend (MHSB) policies and procedures to admit and register patients for services in a professional and courteous manner. Is responsible for accurate and complete registration of all MHSB patients. Must maintain regulatory and functional knowledge of all information required which ensures timely and accurate reporting/billing. Collects applicable co-payments and deductibles and completes insurance verification and must be able to accurately decipher eligibility responses and relay that information back to the patient. Performs daily cash balancing procedures. Obtains all required signatures on paperwork and performs clerical duties as necessary.
MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma (or equivalent). A minimum of one year of previous hospital or medical office experience is required. A medical terminology course must be successfully completed during the first year of employment. Additional college-level courses in the medical practices area are desired. Associate's degree preferred. CHAA certification is highly preferred.
Knowledge & Skills
Requires basic office and keyboarding skills (with the ability to type a minimum of 40 wpm) and the ability to use designated reference materials and office equipment (i.e., computer, printer, fax machine, calculator, etc.).
Requires effective telephone skills (for example, to accurately take and relay information about patients, physician orders and referrals).
Demonstrates proficient computer skills (i.e., data entry, word processing and spreadsheets). Requires the ability to use multiple databases (such as Pathways Healthcare Scheduling, RelayHealth, Cerner and MCA Compliance Checker).
Requires a complete understanding of time of service collections. Specifically, must understand why it is necessary and must be able to effectively communicate this to MHSB's patient community as necessary.
Requires basic knowledge of medical terminology, private insurance coverage (and managed care).
Demonstrates the interpersonal skills necessary to interact effectively with patients from various backgrounds in a professional, enthusiastic, courteous, friendly, caring and sincere manner. Also demonstrates the ability to maintain effective working relationships with other departments, physicians and their office staff.
Demonstrates the verbal communication skills needed to communicate in a clear and effective manner when conducting patient interviews, answering patients' questions and communicating with other departments and physician offices.
Good listening skills are required. Sensitivity to individuals who do not speak English as their first language is expected.
Requires the ability to strictly follow MHSB's policy on confidentiality. Also requires the ability to be aware of the need to lower one's voice in certain situations.
Requires ability to utilize good judgment and maintain one's composure in stressful situations.
Requires the basic math skills needed to successfully balance a cash drawer.
Works in an office environment. Also may work in patient care areas with possible exposure to bio-hazards.
Requires a flexible work schedule (including evenings, nights and weekends) that meets the needs of the Department.
Must be effective in a quality-focused, multi-priority environment that frequently deals with stressful situations and important deadlines and schedules.
Requires the physical ability and stamina (i.e., to walk moderate distances, climb stairs, lift up to 15 pounds, reach, bend, stoop, twist, etc.) to perform the essential functions of the position.