Division or Field Office:

Claims Division
Department of Position: Claims Department
Work from:
Home (in Indiana)

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Handles and/or directs the handling of highly complex and/or high exposure commercial liability and litigation claims and settles claims within level of authority. At times may assist with other commercial claims when deemed necessary.

Duties and Responsibilities

Handles assigned claims involving complex and/or high exposure commercial liability and litigation and settles within authority. At times may also assist with other commercial claims when deemed necessary.

Reviews and evaluates claims to determine coverage and appropriate handling, exercising independent judgment and discretion in the decision-making process. Directs or conducts additional investigation. Refers to defense counsel or negotiates settlement of litigation claims when appropriate.

Assists counsel in defense of suits. Assists with discovery, attends depositions, directs further investigation and performs related duties. Makes recommendations regarding litigation when appropriate.

Reviews assigned claims in consultation with the defense counsel and Claims Examiner when Home Office files are involved. Determines appropriate course of action to resolve claim.

Attends arbitration, mediation, trial and other court functions as required. Assists defense counsel by evaluating witnesses and testimony to determine whether a claim should be brought to conclusion prior to verdict.

Duties and Responsibilities (cont'd if applicable)

Conducts and/or assists in the training of all claims handlers and serves as a resource for other claims handlers regarding commercial claim handling and litigation.

Participates in claims litigation audits.

Responds to claim complaints and inquiries from policyholders, claimants, insurance departments and agents.

Monitors utilization of Outside Counsel Guidelines by defense counsel. Assists in managing litigation expenses and ensures that defense counsel adheres to ERIE's billing guidelines. Maintains "Recommended Attorneys" list and suggests changes or additions based on needs.

Assists manager in oversight of the unit as needed.

The first sixduties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Ability To Learn And Follow Procedures

Ability to Manage Complexity

Decision Making

Detail Orientation

Developing And Maintaining Relationships

Influencing Skills

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Planning And Organizing

Problem Analysis

Service Orientation

Time Management

Qualifications

Bachelor's degree and six years claim handling or related experience required, or;

Associates degree and eight years claim handling or related experience required, or;

High school diploma, or GED, and ten years claims handling or related experience required.

Completion of AIC, CPCU, SCLA or CIC designations preferred. Strong knowledge of commercial claims handling required. Strong knowledge of tort/contract law and insurance coverage required. Valid driver's license required. Overnight travel occasionally required. Appropriate license as required by state. Valid driver's license and good driving record required.

Physical Requirements

Climbing; Rarely

Driving; Often (20-50%)

Lifting 0-20 lbs; Occasional (
Lifting 20-50 lbs; Occasional (
Lifting Over 50 lbs; Occasional (
Manual Keying/Data Entry; Often (20-50%)

Pushing/Pulling; Occasional (

Nearest Major Market: Indianapolis