This job listing has expired and the position may no longer be open for hire.

TEMP BPO Senior Representative at NTT Data Services

Posted in Other 30+ days ago.

Location: Plano, Texas





Job Description:

In this role you will be responsible for:


  • Scrubbing, Researching/validating, Data entry and of provider contract records

  • Updating status in the customer systems

  • Researching and installing healthcare provider contracts, including verification of provider information, contract accuracy, and database loading.

  • Retrieves and enters data from computer/web-based systems, files and other documents.

  • Analyzes information collected to identify potential problems and discrepancies.

  • Ensuring accurate and timely completion of transactions to meet or exceed client SLA's (Service Level Agreements).

  • Applying Healthcare and Insurance domain knowledge, theoretical concepts, etc. to undertake problem solving.

  • Identifying and resolving both routine and non-routine problems or escalation to more proficient team members.

  • Monitoring of e-mail box and sending responses to inquiries

Required Skills for this role include:


  • 1+ year(s) of experience in a role that required a focus on quality including attention to detail, accuracy, and accountability for your work.

  • 1+ year(s) of experience in a professional/office related environment (i.e. office support, data entry, clerical, customer service) that required you to work regularly scheduled shifts.

  • 1+ year(s) of experience using a computer with Windows applications that required you to use a keyboard, navigate multiple screens and computer systems, and learn new software tools.

  • An education level of at least a high school diploma or GED

Preferences:


  • Ability to communicate (oral/written) effectively in a professional/office setting

  • Effective troubleshooting skills where you can leverage your research, analysis, and problem solving skills.

  • Time management skills that require the ability to cope with a complex, changing environment.

  • Knowledge of AS400, Windows based systems, Excel Spreadsheets, following SOPs (Standard operating Procedures)

*** All new hires will be required to successfully complete our training course and demonstrate proficiency of the material.

Required schedule availability for this position is Monday-Friday 8AM-4:30PM. The shift schedule can be changed as per client's requirements. Additionally, employees may have to work overtime based on client's requirement.






Nearest Major Market: Plano


Nearest Secondary Market: Dallas




Job Segment:
Clerical, Mid-Range, Database, Data Entry, Administrative, Technology




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