Founded in 1886, Buckeye Partners, L.P. has a proven track record of stability and success. We pride ourselves on the laser focus we apply to safely providing service and value to our customers, operating under a strong set of values, and empowering our employees to make decisions. We have a tenacious commitment to environmental responsibility and regulatory compliance in all that we do.
Buckeye Partners is currently seeking a Customer Service Representative with strong organizational and customer service skills on a long-term contract basis.
Role Summary:
The Customer Service Representative role is responsible for maintaining all customer and product data in the Terminal Management System (TMS) to assure terminal customers can load trucks properly and all transactional data is correct.
Responsibilities & Essential Functions include:
Database Management. Maintaining all databases in the central terminal management system (TMS), including stockholder, customer, account, consignee, carrier, and carrier cross-references.
Account Set Up and Management. Creating and assigning stockholder numbers and set up new customers and suppliers at all terminals in TMS and performing stockholder requests including lockout and re-open requests.
Customer Service. Providing exceptional customer service through the development of professional relationships with internal and external customers, including assisting, as necessary, with resolving customer truck loading problems (24\7).
Maintaining Agreements. Maintaining all carrier access agreements and keep current with certificates of insurance, etc. Includes keeping current carrier contact and mailing lists.
Software Support. Assisting as necessary with special TMS and TopHat projects including upgrades\integration on new versions of software, changes in customer reporting, company policy and procedure updates, company changes (acquisitions, customer mergers and new product offerings) etc. May include creation of test data to ensure all information and reporting is populated accurately.
Carrier Management. Keeping the carrier list within Buckeye up to date and obtaining updated carrier's certificate of liability insurance to ensure load outage does not occur.
And other duties as assigned.
Position Requirements:
High School Diploma or equivalent required.
Bachelor's Degree is a plus.
General knowledge of the petroleum industry will be helpful to this role.
Working knowledge of Microsoft Office, especially Excel.
Certificates & Licenses:
None required
Other Skills, Attributes and Abilities:
Excellent interpersonal skills and ability to work in a team based environment.
Since this position includes contact with customers and field managers, excellent customer service skills are required in order to be successful in this position.
This position requires someone who can work well under pressure and can handle multiple tasks at once.
Essential Functions:
This position requires the ability to safely and successfully perform essential job functions consistent with ADA, FMLA and other federal, state and local standards, including meeting qualitative and or/quantitative productivity standards.
This role requires the ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
This position requires compliance with all personnel policies.
Physical & Safety Requirements:
Normal Office Environment
About You:
To be successful in the Buckeye culture, our employees must Possess excellent communication skills, both written and verbal. You must be able to work independently. You must also be able to exercise tact, discretion, and professionalism when dealing with internal clients and external counterparties (customers, vendors, etc.), as well as when handling sensitive and confidential information.
Buckeye Partners wants to create and reward an organizational focus that stimulates the creative and entrepreneurial actions of our employees and results in innovative ways of reducing costs, generating revenues, improving productivity, or improving processes.
About Us:
Buckeye Partners, L.P. is the logistical solutions partner of choice for the global energy business and one of the nation's largest independent petroleum products pipeline transportation and terminalling service provider; our strength is to create centers of expertise around our products, technologies and client needs.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
