Job Description:

ABOUT THE POSITION

A list of eligible candidates will be established to fill current and future vacancies.

The Riverside County Information Technology (RCIT) department is seeking an IT Communications Analyst II who will be part of the Converged Communications Bureau and will focus on data network operations.

The incumbent will implement, analyze, maintain, monitor, and define data communication and network infrastructure needs based on customer requirements, the evaluation of work processes, benefits and cost analysis. The position will perform complex network assignments that require extensive knowledge and proficiency in data networking.

Competitive candidates will have experience in the following areas: Enterprise Firewall Administration, maintaining large TCP/IP based wide area networks, managing DHCP and DNS in a large enterprise environment, maintaining and implementing a Cisco controller-based enterprise wireless networks.

The department desires candidates who can work independently with minimal supervision, apply their experience and expertise in network operations, while being highly customer focused.

About Riverside County Information Technology

RCIT is a full-service provider of IT services including communications, development, security, infrastructure, desktop support, helpdesk, and datacenter services. Comprehensive systems support is also offered for email and messaging, smart phones, tablets, expert technical support, and production and test environments.

Meet the Team

RCIT promotes a culture of Team Players! People are at the center of everything in the department and it is a priority to work together for a balanced, work-life environment. Executive Leadership is customer-focused and employee-supportive in all things. It is a goal to create an environment where working hard can be fun and rewarding for everyone. The department continues to grow in effective and dynamic ways to cultivate business relationships while promoting efficiencies through innovations to "Empower people to reach beyond..."

EXAMPLES OF ESSENTIAL DUTIES

• Monitor, coordinate and control network and remote access; monitor network components, on-line applications and network connectivity; track and analyze problems and resolutions.

• Maintain communication system security and firewall requirements based on County standards and department needs.

• Work closely with awarded service providers on provisioning of new circuits, troubleshooting, and escalating to the dedicated account teams on reported troubles. Including submitting SLA's to providers for penalties on degraded services.

• Measure network resource availability, performance, and capacity on scheduled basis.

• Troubleshoot system failures, performance deficiencies, wiring , wireless and circuit issues.

• Install, configure, and maintain network hubs, switches, routers and Access Points.

• Research, evaluate, test, and recommend products, product versions and services to meet future business needs; research and prepare input to technology marketing strategy and rate development.

• Coordinate communication interfaces with federal, State, and local agencies and vendors.

• Configure and maintain DHCP and DNS records on InfoBlox Platform.

• Troubleshoot wireless connectivity on a Cisco controller-based enterprise wireless network.

• Configure and deploy Wireless Access Points for the County's Enterprise Wireless Network.

• Provide remote network troubleshooting support to Field Teams.

• Develop training documentation to support Field Teams.

MINIMUM QUALIFICATIONS

Education: Completion of 30 semester or 45 quarter units from an accredited college or university, preferably with course work in computer science, computer information systems, data processing, information management, or a related field to the assignment. ( Additional qualifying IT job-related experience may substitute for the required education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience ).

Experience: Two years of IT job-related experience, preferably with the County of Riverside.

Knowledge of: The principles, methods, and techniques used in the course of work for the IT Communications Analyst series; principles and techniques applied to IT devices, applications and systems; principles of organization and administration; the principles of documentation and recordkeeping, storage and retrieval.

Ability to:Gather and analyze data, reason logically, draw valid conclusions, and make appropriate recommendations; resolve technical problems and innovate more efficient use of IT resources; perform systems analysis work and problem solving; interpret and follow written and oral instructions; prepare concise reports and documents; establish and maintain effective working relationships with staff, customers, other employees, and the public; communicate effectively with people at all organizational levels.

Physical Requirement: Ability to lift and carry up 30-50 pounds. Ability to stand up to 4 hours a day.

Required IT experience:
Knowledge of the principles, practices, methods, techniques of communications technology.
Monitoring and troubleshooting network issues.
Configuring and maintaining DHCP and DNS records on the InfoBlox Platform, preferably in a large environment.
Cisco switching and Cisco wireless equipment and firewalls.
Troubleshooting wireless connectivity issues.
Analysis and design of networked, multi-platform environments.

Preferred IT-Related Skills:
Experience in maintaining large TCP/IP based Wide Area Networks.

Enterprise Firewall Administration
Working knowledge of Visio software tools.
Familiarity with Palo Alto firewalls.

SUPPLEMENTAL INFORMATION
Veterans' Preference
The County of Riverside has a Veteran's Preference Policy . Upload a copy of your (or your spouse's) Member-4 Form DD-214 (or NGB-22) indicating dates of service, and a copy of your spouse's letter of disability (if applicable) with your application. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans' preference.

Other Requirements
A successful Security Clearance conducted by the Sheriffs' Department is required for this position within the Riverside County Information Technology Department.

Possession of a valid California Driver's License is required for this position.

This position requires working Standby Duty shifts on a rotational basis for after hours support, Monday through Friday, weekends and holidays in support of the County of Riverside Data Network (CoRNET).

Proof of Education
All applicants are required to provide a copy of their degree or transcripts as verification of the education listed on their resume/application. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services or Association of International Credential Evaluators, Inc.

What's Next?
This recruitment is open to all applicants. Applicants who are current employees of the Riverside County Information Technology may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies for this position throughout the County.

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable SEIU Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here .
MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees' Retirement System (CalPERS).

• 
  Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.


• 
  Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.


• 
  Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees' Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. As of July 1, 2020, the employee contribution is 7.25% and subject to change annually.

A new member is defined as any of the following:

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.

A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.

A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,
Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees' Retirement Law. The Retirement Law is complex and subject to change. If there's any conflict between this summary and the law, the law will prevail over this summary.
DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0< 3 year = 80 Hours (10 Days)

4< 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year.

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance).

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY: Short-term Disability benefit pays up to a maximum of $461.54 weekly, payable up to a maximum of 52 weeks.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable SEIU Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

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