At Shipt, we are transforming the grocery shopping experience and giving time back to consumers. Shipt shoppers handpick fresh groceries and household essentials, then deliver them to your door in as little as one hour.

As an Innovation Program Director at Shipt, you will have the opportunity to work for a competitive, fast-paced and innovative company. You will work across functions and with senior leaders to develop, implement, and scale new  solutions and services that transform our business – including new businesses, new verticals and new use cases for emerging capabilities and technologies. In this role, you will develop initial hypotheses, design how concepts are prototyped, tested, and iterated. You will lead cross-functional teams to translate initial insights and concepts into rigorous learning plans with structured, testable hypotheses; help drive prototyping cycles of increasing fidelity to vet product-market fit;  inform business cases for each concept; and provide recommendations (buy / build / partner, go / no go, operationalization plans, etc.) around complex opportunities within Shipt’s portfolio.

We're looking for unicorns, people who can think strategically at the highest level while simultaneously managing and executing the day-to-day operations. Innovation Program Directors can think strategically and envision bold, different, and new opportunities for Shipt and evangelize these opportunities with senior leaders and functional peers. They use both internal and external networks to drive cross-functional alignment, manage critical timelines, design and structure experiments, and lead the creation of synthesis materials or other collateral as needed to support assessment of experiments and communication with executives. Must be a humble, curious, roll-up-your-sleeves self-starter and jack-of-all-trades with the ability to imagine boldly, communicate effectively, think critically, get scrappy / entrepreneurial, and navigate ambiguity. 

Key Responsibilities

Provide bold vision, sound strategic judgment, day-to-day team leadership and development, structure, and project management through often ambiguous bodies of work. You will need to:

• Scope concepts, connect them to a clear business need, identify key senior and functional stakeholders, and articulate sharp and specific measures of success




• Think boldly about opportunities, applying creativity and non-linear thinking to imagine new possibilities and inspire others




• Evangelize to and align senior executives, internal functional leaders, and external resources as needed to get buy-in, create clarity / align expectations, secure resources, and provide transparency / visibility




• Lead cross-functional teams to validate opportunities, applying design thinking, lean startup, and other innovation methodologies (e.g., provocation-based research, low-fidelity prototyping, jobs-to-be done assessments, etc.) to projects




• Dive into the data, talk to customers and shoppers, obsess over the details, and help teams define a “learning plan” for the work that includes industry, market, UX, or provocation-based research as needed




• Drive teams to define and create prototypes of varying fidelity to support both research and live, in-market experiments




• Advocate for ideas/ concepts/ businesses building business cases and defining and executing in-market experiments to prove the ​​desirability, feasibility, and business viability of concepts




• Project manage across generally ambiguously defined bodies of work; create clear structure, timing, action plans, meeting cadence, and support creation of recaps, presentation materials, ad hoc analyses, and other supporting materials as needed




• Create and maintain weekly, monthly, and quarterly KPI reporting and communicate this out regularly to key stakeholders

Minimum Requirements

• Bachelor’s degree in a relevant field; advanced degree preferred




• 10+ years experience in startups, strategy, consulting, business development, operations, technology, banking, analytics or related experience; high-growth or early-stage start-up experience




• Curiosity about the operations, last mile, gig industry, customer base, and evolving future capabilities of Shipt




• Experience leading a team, growing a business, hitting goals, and succeeding in a cross-functional environment




• Bias towards action,  talent for managing complex projects, driving high-level goals into actionable plans, and enjoy implementing processes.




• Strategic thinker able to synthesize insights from disparate data sources, and clearly communicate complex findings to focus on critical issues and actionable opportunities




• ​​Strong sense of ownership and problem solving skills.  Self motivated with a keen ability to work both independently and lead cross-functional teams




• Ability to operate at both the 10,000 foot and 10 inch level; willingness to roll up your sleeves and do whatever it takes to make things successful




• Comfort with the ambiguity & ability to tackle issues that have multiple paths forward and no right answer.




• Demonstrated success working closely with senior executive leaders, including influencing without authority




• Excellent interpersonal, written and verbal communication skills with a strong ability to tell compelling business and result stories.




• Innate curiosity and desire to learn with a strong inclination to drive for results in ambiguous spaces.




• Strong communication skills. Ability to map complex ideas to clear and action-oriented language to maximize influence and buy-in. Strong listening skills and ability to work with senior leaders to understand their goals and objectives




• Strong executive project management skills. Must be able to provide structure, navigate ambiguity, and lead creation of appropriate professional collateral (e.g., decks, white papers, design briefs, RFPs, project plans, etc.)




• Experience in analytics and financial modeling, including advanced spreadsheet skills




• Strong team and goal orientation with track record of success and ability to work successfully with others at all organizational levels




• Innate curiosity and desire to learn with a strong inclination to challenge the status quo and drive for results in ambiguous spaces and a fast-paced industry

#LI-Remote

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.