Posted in Other 30+ days ago.
Location: Morrisville, North Carolina
Job Description:
Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own technology infrastructure needs-keep us immersed across the broad spectrum of the IT ecosystem.
The Director, Post Sales Engineering reports to the Senior Director, Post Sales Engineering and is responsible for defining, building, and leading the Post Sales Engineering team in alignment with the regional and industry direction. The Director, Post Sales Engineering must be highly organized, detail oriented, dedicated to the creation of quality services and appreciate the need for continuous process improvement by challenging the status quo.
From strategy to fulfillment to managed services, our engineering-centric solutions enable our clients to realize what it means for technology to do more.
Job Responsibilities:
* Maintain alignment with Pre -Sales and Practice leadership
* Coordinate with Practice Directors and National Strategy team to ensure all post sales resources are getting properly trained and are aligned to assigned practices
* Responsible for resource management, performance management, hiring, and mentorship
* Ensure the team is constructed in a model that supports the practice needs and maps to national initiatives
* Ensure all teams are continuously evolving to address our customers' needs, ePlus' needs and industry trends
* Foster teamwork, collaboration and accountability both within the national team and with regional teams
* Coordinates with Sales, Pre Sales and Managed Services organizations as necessary to ensure a superior customer experience is delivered
* Participate in efforts to streamline process and encourage continuous improvement
* Participate in portfolio management with Strategy and Pre Sales
* Coordinate applicable manufacturer training in team environments as well as individual plans (in alignment with national portfolio)
* Build and/or maintain reporting on teams to measure efficiency, effectiveness and profitability
* Ensure the team understands ePlus core values and mission
* Assist with activities such as events, campaigns, and speaking engagements where appropriate
* Maintain and recruit 3rd party partnerships needed for delivery
* Manage and oversee project success with customer satisfaction being the priority
* Drive process improvement, cultural alignment and leverage technology to improve experience for employees and customers
* Manage P&L performance, forecasting, and budget
* Follow ePlus' performance review process to promote communication, provide useful feedback about job performance and contribute to an employee's professional development
Your Corporate Responsibilities:
Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.
* Handle confidential matters and information professionally
* Conduct business in a professional, competent and ethical manner
* Adhere to corporate policies and procedures
Job Knowledge/Skills:
* Broad exposure to a variety of technologies/concepts and management experience in a distributed environment
* Familiarity with agile methodologies as well as Cloud/DevOps/SDLC/API technologies very beneficial
* Excellent verbal and written communications skills, as well as presentation, customer, business, and negotiation skills
* Strong leadership and interpersonal skills
* Proven ability to manage the financial elements that make up the Region
* Comprehensive experience in the strategy, process and methodology for business enablement and transformation through technology
Education and Experience:
* Experience in managing and enhancing a world-class field services organization, as well as growing a Professional Services Consulting practice
* Experience in operations and project management
* A minimum of 3 years of experience in a field-based services management position with a minimum of 10 direct staff is desired
* Bachelor's Degree or Master's Degree in a technical or business discipline is preferred
Physical Requirements of Position:
Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 - 20 pounds of force occasionally.
ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus promotes affirmative action for minorities, women, disabled persons, and veterans.
