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Professional Services Engineer at Fortinet

Posted in Engineering 30+ days ago.

Location: Sunnyvale, California





Job Description:

Fortinet is growing and we are looking to hire Professional Services Engineers to join our team. The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement. He/she will work with the end user to define the specific daily activities.


Job Responsibilities


The Professional Services Consultant daily activities include but are not limited to:


* Assisting client staff with day to day Fortinet products operation/ support


* Development of methods of procedure (MOPs) for migrations, upgrades and updates


* Development of test plans and test new features and/or releases


* Verifying configurations and implementing best practices


* Performing interoperability evaluation of devices that interact with Fortinet products


* Training and knowledge transfer to client staff


* Develop and maintain core competency on Fortinet's product line and technologies


* Resolves and/or escalates issues in a timely fashion



Requirements


7+ Years experience in LAN/WAN /Internet consulting, support and/or administration


5+ Years experience with Network Security Products


2+ Years experience with Fortinet products


Experience working as a Professional Services Consultant/ Engineer a plus


Solid understanding of security and networking principals and technologies such as:


* Network Security Infrastructure - Switching, Routing, Load Balancing, WiFi


* Security systems - Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control


Excellent troubleshooting skills


Outstanding oral communication and presentation skills


Experience at working both independently and in a team-oriented, collaborative environment


Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities


React to project adjustments and alterations promptly and efficiently


Flexible during times of change


Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments


Ability to bring project to successful completion through political sensitivity


Strong commitment and self-driven individual


Able to travel as needed


Education


Bachelor's Degree in Computer Science, Software Engineering or related work related experience



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