The Patient Financial Advisor is responsible for providing financial assistance to all patients and families throughout the health system. Assists patients and families to secure payer sources including insurance coverage, Medicaid/ Medicare and other sources available based on need. Follows the enterprise financial clearance and financial assistance policy and procedures. Maintains productivity, quality and customer service requirements according to department policy and procedure.
Position Description:
Performs ALL duties defined by standard work or other guidelines communicated by leadership under the direct supervision of a licensed pharmacist
Operates computer systems to accurately input medication orders and obtain necessary patient information.
Assists in maintaining pharmacy inventory and record keeping in accordance with state and federal law. Reports medication errors on a continuous basis.
Assures timely distribution of prescribed medications and stock items as needed.
Utilizes effective listening and communication skills. Maintains supervisor awareness of personal and team activities affecting the department. Exhibits proactive problem solving to address issues impacting departmental services.
Maintains a plan for personal development and completion of competency validation records.
Participates in personal goal setting and ongoing development of team members.
Shares expertise by participating in the orientation and education of pharmacy employees and students.
If applicable, participation in the quality management program is expected with the goal of improving services by monitoring processes, analyzing data, implementing interventions to improve and evaluating the effectiveness of those interventions.
Responsibilities may include working to establish and maintain long and short term goals for the Quality Management Program; monitoring and documenting Quality Improvement Projects (QIPs) for progress in meeting QI goals; and providing guidance and education to staff on Quality Management priorities and projects. If applicable, as part of the program, the staff will uphold the quality of the Patient Management Program to include the development and reassessment of the program.
Other duties may be assigned as required.
*Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.
*Note: These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
JOB REQUIREMENTS
Required:
High school diploma or GED
3 years' experience in financial advising, claims processing, collections, customer service, revenue cycle positions that including: admitting, patient accounting, prior authorizations, or pre-registration.
Ability to multi task, prioritize, and escalate
Demonstrated good oral and written skills
Typing (45 wpm)
Preferred:
Epic experience
CPT-4 and HCPCS coding
Knowledge of Insurance (Commercial & Government)
Knowledge of payor websites
Knowledge of transplant (BMT and/or Solid)
Working knowledge of CMS regulations
Microsoft (Word and Excel)
Time Type:
Full time
Job Requisition ID:
R-10434
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