Job Description:

Thank you for your interest in Waste Management. In response to COVID-19, we will be conducting our review process through creative solutions. Your patience and flexibility is appreciated as our process may involve virtual solutions and take longer than normal. Interview process and timing may be delayed and will vary by site.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

Customer Service Representative- Remote- Chicago Area

At Waste Management, we are looking for people who are committed to listening to our customers, understanding their needs, and providing solutions.

Job Duties: As a Customer Service Representative, you will manage a high volume of incoming calls from customers while navigating through multiple systems, to answer questions and resolve issues. Excellent customer service, typing, and software skills, are used daily.

Customer Service Representatives must have the ability to communicate effectively and professionally, in a conversational manner, within a fast-paced work environment.

To ensure we can handle our customers' needs, our employees must be punctual, dependable and reliable.

Requirements:

• Ability to quickly access information and make decisions


• Ability to effectively multi-task and navigate multiple systems


• Excellent written, verbal, and keyboarding skills


• Proficient with MS Software programs (Outlook, Word)


• High school diploma or GED


• Ability to complete a mandatory 6-week paid training


• Customer Service experience is a plus

Location:

The safety of our employees, both current and future, is top priority. Currently, all of our representatives are working remotely. Candidates who are selected for this position will work remotely. A requirement to working remotely is the ability to do the job in a designated work area in your home.

Our new hires will be provided with all computer/laptop components, including a keyboard, mouse and a headset to work remotely.

To work remotely, the following will be required:

Appropriate workspace in your home, private/semi-private home-office space free of distractions and background noise.

Hardwired high-speed internet (broadband internet with a speed of 50 mbps or faster).

A workspace with adequate furnishings (e.g., a desk and chair) and lighting.

Work Hours: Monday to Friday from 7:00 am to 5:00 pm, and some 1/2 day Saturdays. You will have a steady, full-time schedule that falls within those hours.

Training: Our employees benefit from an extensive paid training program to learn policies and procedures and receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.

Benefits:

This position includes a competitive pay rate, along with a full benefits package:

• Medical, Dental, Vision


• Life Insurance


• Short- and Long-Term Disability,


• Paid Time Off


• Employee Stock Purchase Program


• 401K (no vesting period), with a strong company match


• And more!

If you have a passion for helping people and creating a great customer service experience, then join us and make a career out of making a difference.

We invest in you

The value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. WM's new education benefit, Your Tomorrow, is our way of valuing your contributions. WM will pay 100% of your tuition, books and fees for 135+ education programs-including high school completion, college prep programs, and select undergraduate degrees and certificates in business, technology, science, and mathematics. We'll also contribute up to $12,000/year for 40+ master's programs that often covers the entire program cost.

Plus, WM will extend this benefit to all eligible team members' dependents and spouses. They'll be able to start exploring programs later this year and begin classes in 2022. Unlock everything your WM benefits have to offer at WM.guildeducation.com!

Note: While this benefit is currently only available to our U.S.-based team members, we're reviewing solutions to offer our Canadian team members in 2022.

Our employees benefit from an extensive paid training program to learn policies and procedures, receive on-the-job coaching and training. This allows our employees to be well-prepared to assist our customers.

We'll provide you with a competitive salary and a top-notch customizable benefits package, including Medical, Dental, Vision, Life Insurance and Short- and Long-Term Disability, as well as paid time off. You can participate in our Employee Stock Purchase Program, a fantastic company match on 401K (no vesting period), and more!

About Waste Management: Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

Apply Now