Have you heard? Express Scripts and Accredo Specialty Pharmacy are now part of Cigna. Together, we've got big plans. How big, you ask? Well, we want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that's only the beginning. Read on to learn more about working with us.

Are you ready to step into a position that combines your communication skills, attention to detail, ability to multitask, and unrelenting drive to help others? We are looking for a Specialty Program Manager to join us. This person is responsible for being the direct point of contact for our external partners, i.e. Reimbursement Hubs and Pharma Manufacturers, and acts as a liaison between those customers and our internal operations teams.

ESSENTIAL FUNCTIONS

• You are a trailblazer that enjoys interacting with various internal and external partners. You will act as the operations account management liaison to the drug manufacturing companies and their hubs to answer questions related to processes, and to research issues, concerns and escalations.


• You will be responsible for the overall health of the program and will provide updates on the status and performance for specific specialty products and services. You will ensure operations are aware of new requirements with respect to contract amendments or new products or services and assist with creating and implement appropriate processes. You will host meetings with operation leaders, AM, hubs and manufacturers to review metrics, specialty pharmacy performance status, clinical/nonclinical in-services, and QBRs


• You will be monitoring and reporting out to leadership on work in progress, aging, and key metrics for specific specialty drug(s) and assist in resolving delays.

RESPONSIBILITIES

• Work with internal / external partners to answer questions related to process and service issues


• Manage program scorecard and disseminate key metrics to internal / external partners


• Identify and track key issue trends - perform root-cause analysis and drive process improvement initiatives


• Understand nuances of how to position Accredo externally - what to say / not to say


• Perform business reviews and present findings at QBRs (showcase value of PM role)


• Build and maintain effective stakeholder relationships

REQUIREMENTS

• High School Diploma or GED required; Bachelor degree preferred.


• 4 to 6 years in Program Support


• Preference for 2 years of experience in Specialty Pharmacy background


• Attention to detail, organization skills, time management, and problem solving skills will be important


• Ability to adapt in a dynamic work environment; willingness to work a flexible schedule when needed


• Professional presence


• Ability to develop strong relationships and instill trust with clients


• Proficiency in Microsoft Excel


• Strategic mindset and strong leadership skills (proactive in identifying needs of customer)


• Effective change agent

This role is Flex/WFH which allows most work to be performed at home or on occasion at a Cigna office location. Employees must be fully vaccinated if they choose to come onsite.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.