Job Summary

The myMatrixx Workers Compensation Account Manager is responsible for ensuring myMatrixx clients and patients receive superior service. Key member of the core client account team is responsible for overall satisfaction and retention of assigned book of business. Manages the day-to-day client relationship. Accountable for core service delivery for clients working cross-functionally with all operational stakeholders. The Account Manager proactively reviews performance metrics to promote client satisfaction, profitability, and retention. Utilizes technology, tools, processes and resources to anticipate and exceed clients' needs and expectations. Collaborates with Account Directors on client activity, expectations, and service needs.

Essential Functions

• Manages day to day client relationships through comprehensive knowledge of client's benefit plan and myMatrixx' product offerings.


• Daily interaction with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with myMatrixx core services.


• Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product upsells, new groups, terminations and escalated issues.


• Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.


• Lead client centric team meetings to review myMatrixx' operational performance against client's expectations and needs.


• Presentation of myMatrixx operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with myMatrixx book of business to promote client satisfaction, client retention and upsell opportunities.

Qualifications

• 5-8 years relevant experience with Bachelor's Degree or Master's degree and 3-5 years of relevant experience.


• Workers Compensation experience preferred


• Excellent PC skills including Microsoft Office and Internet experience.


• Excellent verbal and written communication and presentation skills.


• Strong analytical and problem solving skills.


• Strong focus on book of business client satisfaction and client retention results.


• Demonstrated ability managing projects, utilizing proven project management processes.


• Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.


• Ability to travel overnight up to 20%.

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

ABOUT THE DEPARTMENT

myMatrixx® is a full-service pharmacy benefit management company focused on patient advocacy. By combining clinical expertise and advanced business analytics, myMatrixx simplifies workers' compensation claims management while providing safer medication therapy management.

This position is not eligible to be performed in Colorado.

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.