Job Description:

JOB DESCRIPTION:

As a representative of the Company, the Field Service Manager regularly interfaces with senior management and customers on all post-order services, including support of small project efforts and resolution of critical customer situations. Requires strong customer communication skills. Works closely with sales team and leadership on customer opportunities and identifying required needs to enhance sales potential while providing a profitable business base.

RESPONSIBILITIES:

Manages the technical, commercial, and organizational activities of the PLC Field Services operation for the USA territory within the Process Automation business for Schneider Electric.

• Ensures the delivery of quality services and solutions to regional customers while achieving customer satisfaction and targeted business objectives.
• Provides leadership in the field management of all company PLC systems and services shipped to the assigned Region.
• Develops and fosters strategic relationships with key customers within their region.
• Promotes existing customer services, integrates new offerings and identifies potential business opportunities in cooperation with sales.
• During the quotation and implementation phases, assesses the business and technical risks associated with applicable services.
• Utilizes SAP to monitor and track team performance.
• Ensures that appropriate records and systems are maintained for training, safety, and customer interactions.
• Collaborates with internal functions such as engineering, R&D, support, legal, finance, and proposal teams.
• Meets all Services goals and objectives for the Region.
• Schedules personnel responding to critical situations.
• Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design group's attention.
• Interprets and applies existing Company policies, recommends inter-department policies and procedure changes.
• Selects develops and evaluates personnel.

QUALIFICATIONS:

Experience

Typically requires 12 years of related professional experience in the automation and control industry and 7 years of management experience, or equivalent.

Education

Bachelor's Degree or equivalent in Chemical, Control, or Electrical Engineering.

Special Requirements:

• Extensive travel and current driver's license
• Physically able to tolerate difficult or extreme working environments
• Understanding and adherence to customers' safety regulations
• Exposure under strictly controlled conditions to potentially dangerous or noxious chemicals
• Tolerance for varied global cultures

We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond.

Willingness to travel to customer sites (approximately 25%-50%)

This position requires presence at customer sites, and as such, the candidate must be able to obtain the necessary clearance and/or credentials to travel abroad and comply with customer requirements for executing work on their site. The types of credentials that might be required include, but are not limited to, passports, Homeland Security clearance, drug and alcohol, background, and credit checks, etc.

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