The Furniture Support Specialist will be responsible for maintaining all inbound orders to meet delivery deadlines as well as scheduling deliveries to meet our customer’s needs. This could involve project management, after order problem solving and after care service. This position has a wide latitude for independent judgment and is highly-skilled with extensive proficiency.
II. POSITION EXPECTATIONS
Acknowledges all open purchase orders for the group assigned within 8 business days of the order being placed. Review and process vendor acknowledgments; fix disparities when necessary.
Primary scheduler for deliveries for the group assigned to ensure that the customer is prepared for the delivery on the scheduled expectation that they have set for installation. Monitors inbound shipments and maintains the scheduled target dates for all customers.
After order service process and following up to ensure that all orders are complete and punch list items are entered into the system to complete the order
Vendor / Manufacturer collaboration – establish timeline for each product receipt & communicate timeline with sales rep and vendor; work with manufacturer to resolve issues quickly & effectively.
Decision maker that determines the best way to get the customer satisfied and the path that is taken to deliver the furniture.
Processes orders upon completion for billing.
Installer relations / scheduling - communicate issues, damages, etc.
Communications to sales – provide guidelines of product type, answer questions; notify/consult with sales reps of issues & resolution.
Customer Service – communicate issues/resolution to customer and internal staff.
Maintains customer confidence and protects operations by keeping information confidential.
Maintains a safe and clean working environment by complying with policies, procedures, and regulations.
Other duties as assigned.
IV. MINIMUM QUALIFICATIONS & SKILLS
Education, Certifications and /or Licenses:
Associate’s degree or equivalent is preferred, but not required.
Experience:
2 years of experience in the commercial furniture industry (or similar) is preferred, but not required.
Advanced knowledge of all Microsoft applications particularly Outlook and Excel is required.
AX Microsoft Dynamics platform experience is preferred, but not required.
Knowledge/Skills:
Meticulous attention to detail & organizational skills.
Demonstrate enthusiasm about furniture organization.
Strong math skills.
Strong problem-solving skills.
Ability to multi-task.
Work well in a team environment yet is strong independently.
Excellent presentation, listening, verbal, and written communication skills.
Able to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done.
Manage and organize time to meet objectives and deadlines.
Lives and leads by TSR’s values and serves as an example of the best we want to see in our team.
Able to interact professionally with customers, vendor partners, and fellow employees.
Highly motivated to learn and grow - self-directed and proactive.
Reliable and responsive.
Demonstrate honesty, integrity, and conscientiousness – care about doing the right thing, not the easy thing.
Possess a positive attitude.
Innovative mindset – demonstrate flexibility and problem-solving skills when met with challenges.
V. PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
While performing the duties of this job, the associate may be required to do the following:
Perform activities such as balance, bend/stoop, crouch, kneel, push/pull, reach, squat.
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
Remaining in a stationary position, often standing or sitting for prolonged periods.
Moving about to accomplish tasks or moving from one worksite to another.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands and/or fingers.
Assessing the accuracy, neatness and thoroughness of the work assigned.
