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Branch Administrator at ADS Security, LLC

Posted in Management 30+ days ago.

Type: Full-Time
Location: Sanford, North Carolina

Job Description:

ADS Security is growing and was just named one of Nashville’s fastest growing private companies for the third consecutive year by the Nashville Business Journal. We are a cutting-edge security company that provides residential and commercial security systems, home automation, video surveillance, and fire alarms.  We offer industry-leading compensation, full benefits (including 401K), a leadership team that values their employees above all else.

Do you want to make an impact?  Do you want to help protect and save lives?  Do you want to be on a winning team?  Then, join ADS Security today.

Benefits Offered:

  • Medical, Dental, Vision, as well as Supplementary Insurance Benefits

  • 401k matching up to 5%

  • Paid Holidays and PTO

  • Rich Employee Referral Bonus

  • President’s Club

  • Employee Recognition Program

  • Free Security System

  • Family Culture


The Branch Administrator is responsible for providing administrative and office support for the branch.

Essential Job Duties:

  • Reviews and processes residential and commercial contracts

  • Trains new sales team members on ADS paperwork and office processes

  • Assists customers on proper use of the system (basic)

  • Informs management of “key customer issues” including dissatisfaction, perceived lack of response, etc.

  • Supports technicians with service and installation schedules

  • Provides assistance to ADS service technicians that may be on-site, including, but not limited to placing system on “test” and providing additional required account details

  • Collects payments in person and over the phone on current and past due accounts

  • Supports daily, monthly and quarterly branch deadlines

  • Completes general office duties including billing, filing, printing and scanning documents

Other Duties:

  • Performs other duties as requested

Knowledge, Skills, & Abilities:

  • Telephone skills

  • Knowledge of billing and general accounting

  • Problem solving skills

  • Mathematical skills

  • Ability to clearly and effectively communicate verbally and in writing in English

  • Ability to manage time effectively and efficiently

  • Ability to multi-task

  • Regular and reliable attendance


Minimum Qualifications:

  • High School Diploma or Equivalent

  • Intermediate PC skills including Microsoft Office including Excel, Word, and Outlook

  • Possess a valid driver’s license

  • Eligible to work in the U.S. without sponsorship

Preferred Qualifications:

  • 1 Year customer service experience


Physical Demands:

  • Ability to operate computer, phone and other office equipment as needed

  • Ability to work effectively using a personal computer for long periods of time

  • Ability to sit/stand at workstation for extended periods of time

  • Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work

  • Ability to perform the essential functions of the position with or without reasonable accommodation

ADS Security is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description

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