Posted in Management 30+ days ago.
Type: Full-Time
Location: New Orleans, Louisiana
About us
Gain the Experience! History. Culture. Cuisine. Music.
Located in the heart of the French Quarter, Chateau LeMoyne provides a boutique New Orleans experience steeped in history. Just steps from Bourbon Street, Jackson Square, world class dinning and music venues, we offer an ideal location, while providing a quiet respite from all the excitement.
At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:
Be you – by being natural, professional, and personable in the way you are with people
Get ready – by taking notice and using your knowledge so that you are prepared for anything
Show you care – by being thoughtful in the way you welcome and connect with guests
Take action – by showing initiative, taking ownership and going the extra mile
At InterContinental Hotels & Resorts®, we own, operate and franchise more than 3000 hotels, offering close to half a million guest rooms in nearly 100 countries. By bringing your expertise and passion to any one of our brands, you will help us achieve our vision: to be the most preferred, admired, and successful hotel company the world over.
Your day to day
Provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating, and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community.
Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
Lead capital plans and asset management initiatives, including working with owner to maintain or improve property’s market leadership position.
Develop programs that drive improvements in team member engagement and are aligned with the InterContinental brand service behaviors.
Develop, implement, and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
Oversee any salary-, disciplinary- or staffing-/human resources-related actions in accordance with company rules and policies.
Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks, and license agreement mandates.
Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
Make time to interact with guests, solicit feedback and build relationships.
Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotels or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities, and businesses.
Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
Perform other duties as assigned. May also serve as manager–on-duty.
Position is the top level in a full-service property with multiple outlets and complex operations, which may include one or more of the following: multiple buildings with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult Labor Relations and/or union pressures.
Position typically reports to the Owner, Area General Manager, Regional Director of Hotel Operations and/or Asset Manager.
What we need from you
We are looking for a GM with strong Food & Beverage Operations and understanding. Ability to network in community, sales driven and hand on operations approach. A trainer and a motivator, to help the team excel in their roles. Proven track record in driving elevated performance throughout every aspect of the business.
Must have:
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration or Business Administration, plus five to ten years of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English. Other languages preferred.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
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