Job Description:

Ascend Learning is a national leader in data driven, online educational solutions for learners, educators and employers in high-growth, licensure-driven professions spanning healthcare, fitness and wellness, skilled trades, insurance and financial services. We are passionate about accelerating learning while impacting job readiness, employment success and employee retention with the belief that our work changes lives.

Our culture is intentionally results-driven and selfless with a relentless focus on our customers. We believe in trust, transparency, freedom and responsibility with a commitment to meritocracy, inclusion and diversity of thought. Continual investment in our over 1400 employees is also a core principal realized through ongoing professional development and providing opportunities to grow, develop and lead. Ascend Learning is headquartered in Burlington, MA with additional office locations and remote workers in cities across the U.S. and in the U.K.

The Manager, Content Strategy, is responsible for the daily operations of a team of content specialists and ensures the team utilizes best practices (including instructional design methodologies) for timely execution of a variety of product roadmaps. The Manager is responsible for the implementation of consistent operational efficiencies and high quality across the product lines. The Manager is a standout idea generator and problem solver with excellent communication and organizational skills. The Manager leads by example and coaches the team toward these behaviors.

Responsibilities include:

• Apply strategic planning skills to create a long-term vision for the content

• Develop and distribute processes for new methods of preparing content, including implementing instructional design methodologies; train Content Strategists on new processes

• Ensure processes for new methods of preparing content are working, documenting adjustments as needed to improve future processes and schedules

• Guide Content Strategists toward data-driven decision making, particularly when generating new products

• Ongoing evaluation, coaching, and upskilling, paying attention to instructional design implementation and project management

• Recruit, vet, and contract robust pool of freelance developmental editors and vendors to manage workload and ensure highest-quality content

• Manage distribution of work to Content Strategists (internal) and freelancers (external) based on resource availability and project needs

• Identify and participate in opportunities to interact with customers: site visits, conferences, advisory board interactions, focus groups

• Identify opportunities for Content Strategists to interact with customers: virtual interviews, secondary research, local events, webinars

• Cross-functional collaboration: Identify process and communication challenges within product pods and internal stakeholders and ensure expeditious, effective resolution

• Project reporting: Maintain current reports/dashboards related to projects and adherence to plate budgets

• Attracts, builds, and retains high-performing product team members and recruits new talent

• Negotiate enterprise contracts and disseminate information to Content Strategists

 

Requirements:

• 5-10 years in an education and technology company

• eLearning and eLearning platform experience, including knowledge of the concepts, principles, and practices in adult learning theory, instructional theory, and practice

• Experience consulting with SMEs and providing design solutions across multiple mediums (e.g., eLearning, instructor-led, distance learning)

• Project management experience

• Experience managing teams of five or more, including freelancers

• Budgetary oversight and contract negotiation experience

• Degree in Instructional Design is preferred

 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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