TITLE

Service Desk Technician 1

LOCATION

• Eugene, OR

ABOUT US

We are Valeo Networks - a full-service, award-winning Managed Security Services Provider (MSSP) - providing cybersecurity, compliance, cloud, network infrastructure, and managed IT services solutions. With a national presence coast-to-coast, Valeo Networks is a one-stop-shop for expert IT support!

We are experiencing HUGE growth - recently placed in the top 5% of revenue generating MSSPs nationwide, making Valeo Networks one of the largest MSSPs nationally. With much more growth on the horizon, we are looking for the best and brightest people in the technology industry to join our team! We take pride in having a talented workforce that allows Valeo Networks to continue to be flexible, adaptable, efficient, and easy to do business with.

A deep understanding of the industry, state-of-the-art technologies, a drive toward continuous innovation, and a top-down focus on employee growth and career progression have contributed to our A+ company culture. We advance technicians faster than industry standard, and we value career growth for our employees so that we can continue being the trusted technology partner for our clients.

Valeo Networks is constantly evolving and exploring new ways to enhance our business processes, delight our customers, and provide innovative solutions. Our employees are the most important and greatest asset to the company. Every employee adds something to define who we are as Valeo Networks.

We are passionate about managed services, cybersecurity, professional development, community, and building client relationships. Our core values are what drive us forward:

• Honesty


• Respect


• Collaboration


• Integrity


• Pride in work


• Teamwork


• Accountability


• Innovation


• Passion

People with these virtues are the ones we want to be a part of our team. Our continued commitment to finding the right people is one of the keys to taking Valeo Networks to the next level. Having these values will lay the groundwork for who we are, where we are going, how we are going to get there, and when we will arrive. We are on a path that will take the organization to places we have never been before and accomplish things we have not done before. It is a very exciting time at Valeo Networks, and we want you to be a part of it!

Are you tired of the same old job, where you feel like a 'bot? Keep reading. If you think this opportunity is meant for you, apply today! There is no time better than now to capitalize on your hard work and preparation for professional success.

SUMMARY

Is the technological force strong with you? If so, we want you to join the rebel side and be the Yoda for our high-tech Jedi empire!

This entry-level technical position is responsible for maintaining high-quality white-glove IT services and support for our Clients/Customers. Our goal is to deliver best-of-breed technical and non-technical support with exceptional customer service and follow-through. This position is part of the Managed Services team, candidates must be passionate about technology, highly skilled at providing amazing customer service, and thrive in a fast paced and high- pressure environment.

In your Cover Letter, tell us who your favorite superhero is and why you picked them as your favorite.

KEY RESPONSIBILITIES

• Provide helpdesk support and resolve problems to the client's satisfaction


• Monitor and respond quickly and effectively to requests received through the IT helpdesk using remote administration toolset


• Monitor Service Desk for tickets assigned to the queue and process as assigned


• Utilize and maintain the ticketing and CRM system (ConnectWise)


• Document internal procedures


• Follow SOPs for escalation procedures


• Troubleshoot issues with Microsoft 365 and other cloud-based collaborative suites


• Provide first level support for client software, operating system, network, and hardware issues


• Meets required performance metrics and utilization targets

QUALIFICATIONS & EXPERIENCE

• CompTia A+ Certification, Active and Current


• Above Basic Comprehension of Network Setups and Configurations


• Previous experience working with IT services a plus


• Proficient in Microsoft Office Suite (Outlook, Word, Excel and PowerPoint)


• Historically Clean Motor Vehicle Driving Record, and the ability to maintain a Clean Driving Record

SKILLS & KNOWLEDGE

• Perceived capacity to exude Personal Credibility and Professional Integrity


• Positive attitude, towards people and problems


• Ability to self-start, work independently and achieve high standards to meet multiple deadlines


• Explicitly proficient communicator, including writing, speaking, editing, proofreading and computer skills


• Above-par working capacity, to work in small and large projects with great attention to detail.


• Work effectively with staff in a team-oriented environment with a positive, can-do attitude.


• Adept in developing and maintaining strong relationships with management, staff, vendors and clients.


• Exhibit a high degree of professionalism, balanced business judgment, tact and diplomacy.


• Excellent problem-solving skills, in both mundane and highly-sensitive, albeit complex situations.

BENEFITS

We've got you covered! Valeo Networks offers a competitive compensation and benefits package including:

• Paid time off (PTO)


• Paid holidays


• Medical insurance


• Dental insurance


• Vision insurance


• Life insurance


• Flexible spending account


• 401k with company matching contribution - 100% vested from day one


• Employee-owned corporate structure (ESOP)


• Tuition reimbursement

• Professional development assistance


• Referral program

• And more!

DISCLAIMER

This is a full-time position - Overtime may be required to handle emergencies, heavy workloads, or other issues.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all employees within this class.

ACCOMMODATIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ABOUT THE COMPANY

Valeo Networks, the commercial Information Technology division of Saalex Corporation, is a full-service nationwide Managed Security Service Provider (MSSP) that serves State, County, Municipal (SCM) markets; small-to-medium businesses (SMBs); and non-profit organizations. Firmly seated in the top 5% of revenue generating MSSPs nationwide-making it one of the largest MSSPs nationally-Valeo Networks provides solutions in the areas of cybersecurity, compliance, cloud, network infrastructure, and managed IT services. With over 20 years of industry experience, Valeo Networks is headquartered in Rockledge, FL with additional locations nationwide. Learn more at valeonetworks.com.