The Membership Director will successfully lead the Apple Creek YMCA Membership department. Director will seek out ways to continuously build relationships with members, participants, staff, and volunteers. Responsible for recruiting, hiring, training, managing, coaching and counseling all Member Services staff. Timely and accurate internal communication needed to ensure all staff can do their jobs effectively. Hold regular department meetings; respond to customer service problems, compliments, complaints in a timely manner to increase customer satisfaction and member/program retention. Responsible for the organization of all membership records with extreme accuracy of data along with reporting and analysis of membership data. Director will plan, develop, and oversee an annual budget of income and expense for the Apple Creek YMCA. Director will serve as a trainer for all member services related trainings. Director will support the annual association giving programs and campaign and serve as a liaison to Annual Campaign volunteers. Must be knowledgeable in computer software including Microsoft Office suite.