Interactive Credit Analyst, Lead - North American Bancard
Remote Role
4 10 hour shifts weekly - Wednesday through Saturday
7am - 6pm Eastern (may be flexible)
Job Summary:
The Interactive Credit Analyst, Lead role in the Enterprise Risk Management team provides an optimal experience to our sales partners and merchants. The Interactive Credit Analyst, Lead role will help drive multiple initiatives including; underwriting and reviewing submissions, provide additional layers of review and dissection to find account solutions, drive increased submission volumes, and underwriting expertise for merchant relationships. The primary focus of the Interactive Credit Analyst, Lead is to analyze applicants and business types, as well as work within the new application pipelines of the Underwriting Department. The Interactive Credit Analyst, Lead will have the soft skills necessary to be good ambassadors for NAB to external parties like sales partners and business owners. The Interactive Credit Analyst will need to be able to complete their tasks quickly and efficiently while also resolving escalations that arise within the purview of underwriting. Interactive Credit Analyst, Leads are expected to be experts on NAB systems and processes, allowing them to diagnose the root cause of an issue, and then implement the correct solution.
Essential Duties & Responsibilities:
Underwrite and review new submissions, auto approved submissions, and graduated underwriting submissions that sales partners and merchants submit to NAB.
Provide all sales partners with a communication channel via phone support as well as an additional layer of review and discretion to find a solution for accounts that have been pending, declined, or withdrawn, these smart exceptions should lead to more approvals.
Conduct commercial credit application reviews up to $150,000 in total exposure; make verbal and written recommendations to management consistent with NAB’s risk appetite using business documentation received from multiple sources.
Conduct financial analysis and provide detailed recommendations, discussion papers, and creative risk mitigation strategies.
Support the department’s Day and/or Night Managers and Senior Manager with all aspects of production related processes, escalated underwriting issues and staff related concerns.
Helping to train and develop team members with the potential to fill in for leaders on an as needed basis, and provide guidance to lower-level team members on a day to day basis.
Monitor the phone queue taking inbound calls and making outbound calls to sales partners and merchants.
Perform advanced level financial analysis in order to quantify risk traits and summarize findings in a written format.
When necessary perform the initial underwriting and/or conduct periodic credit reviews associated with high volume merchants with a larger national risk.
Prepare and present written executive summaries per credit policy requirements.
Handle a wide range of lending amounts, with both standard and non-standard documentation.
Generally, handles high risk/high volume accounts new and/or existing clients.
Analyze a wide variety of applicants and business types in multiple credit card processing environments (both card present and non-card present such as mail order or internet applicants where risk is higher), wide range of exposure amounts, using standard and non-standard documentation
Drive increased submission volume by exploring options to approve submissions and maintaining positive relationships with NAB’s sales partners
Provide solution focused reviews for high risk, restricted, and prohibited merchant submissions
Understands NAB’s underwriting policies, procedures, and standards to ensure that submissions are managed accordingly.
Review and make recommendations to update department policies and procedures based on changing industry trends or process adjustments
Assist management with new submission volume when there is an overflow in various key pipelines
Execute against Credit Policy driven collateral strategies to minimize losses by implementing reserves, sourcing letters of credit and/or administering funding holds
Work collectively with other ERM Department personnel to obtain historical data and feedback regarding assigned accounts
Other duties as may be assigned by Underwriting leadership, including ad hoc requests.
Education and Experience (required):
Bachelor’s Degree in Business, Finance, Accounting (or equivalent work experience)
Minimum 5 years of commercial underwriting experience or commercial risk mitigation experience in the payment processing field
Education and Experience (preferred):
2 Years of Financial Analysis Experience
CPA Credentials
CPP Credential
2 Years of Sales Relationship Management Experience
Knowledge, Skills & Abilities (required):
Excellent conflict resolution skills and emotional intelligence to be able to manage relationships with applicants, internal staff and external customers (agents, vendors and key business partners relationships
Must be comfortable and confident in handling a position of authority when making underwriting decisions, as well as executing accurate judgment in regards to interactions with Sales Partners and merchants over the phone and through email
Ability to multitask, prioritize and handle combination of relationships with applicants, internal staff and external customers (agents, vendors and key business partners relationships)
Critical thinking, troubleshooting, problem solving skills with the ability to independently solve problems using data
Excellent oral and written communication skills with the ability to effectively communicate with all levels of staff, management, vendors, sales agents, and merchants
Team-oriented individual with a positive attitude who enjoys working with and for others
Ability to adapt priorities for peak periods to ensure consistency of service levels for sales partners and merchants
Ability to work a flexible work schedule in support of departmental needs
About Us:
North American Bancard helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year. Propelled by cutting-edge technology, user-friendly products, and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.
At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.
