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PATIENT SERVICES FINANCIAL LIAISON at DotHouse Health

Posted in Health Care 30+ days ago.

Type: Full-Time
Location: Dorchester, Massachusetts





Job Description:

SUMMARY:

Reporting to the Patient Services Manager, the Patient Services Financial Liaison will be the on-site contact person for providers and patients regarding outstanding patient balances. The PSFL also works in a cooperative team environment with the outsourced billing company to provide value to customers (internal or external

GENERAL DUTIES & RESPONSIBILITIES:


  • Assists patients in understanding their financial responsibilities to DotHouse Health. Includes a review of the patients account within Ochin Epic as well as the use of payor online portals, and other systems available that assist in determining patient responsibility.


  • Responsible for the assessment and posting of all Patient payments received for Self-Pay outstanding balances, receive and review third party negotiated settlement agreements.


  • Responsible for the review and completion of the Account and Adjustment Review WQs within the EPIC system including the Statement Intervention work que for accuracy of patient balance due.


  • Perform initial financial assessment and inform patient of the resources available for payment options to the health center; including, payment plans, sliding fee discount program, patient referral to Financial Counselors when appropriate to complete the program application process.


  • Contact patients through designated methods regarding payment negotiation, outstanding self-pay balance resolution, and walk-in patients with questions related to Billing and Collections and insurance EOB questions.


  • Obtain patient payment plan contract, once agreement for potential balance payoff and / or payment terms within stated level of authority and guideline limits.


  • Document communications with patient and relevant information in EPIC regarding payment expectations.


  • Prepare and submit reports to Patient Services Manager on the status of outstanding self-pay balances and proposed/planned payment settlement details.


  • Recommend quality and/or process improvement initiative to perform job function of the position mire effectively and efficiently.


  • Perform other tasks as required.



Education: High school diploma or equivalent required. 2+ year of medical claims billing, Associates or BA Degree preferred.

Experience: Previous billing and customer service experience in a health facility.


  • Working knowledge of Medical Billing and Claims processes.

  • Excellent Time Management and Organizational skills required.

  • Must be able to multi-task and possess excellent written and verbal communications skills

  • Possess the ability to work independently and collectively in a high-volume team setting a must

  • Bilingual (English/Vietnamese) (English/Spanish) (English/Cape Verde Creole) a PLUS!

Software/Hardware: Epic Experience Preferred. Must be proficient and have a strong working knowledge of Microsoft Office (Outlook, Excel, Word, etc.).





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