Provide world class customer care to patients, health care professionals, and Medtronic personnel while leading Supply Chain teams within the Customer Care organization. Supports order fulfillment and field inventory movement for case needs and partners with Operating Units to drive inventory optimization programs.
Leaders coach and develop staff and inspire high performing teams. They engage cross functionally, think strategically, influence across the matrix and communicate effectively at all levels to develop and execute programs related to field inventory while leveraging efficiencies and learnings from other therapies supported within Customer Care.
Come for a job, stay for a career.
The Customer Care organization provides world class customer service across all products and therapies in the Americas Region. Engage with individuals across the contract-to-cash value stream, building relationship with support functions and field representatives. The Customer Care Supply Chain group is a unique experience to gain knowledge of the Medtronic product lines and therapies and experience first-hand how Medtronic impacts lives every day.
A Day in the Life
Develops top talent by coaching and mentoring employees and inspiring high performing teams
Develops appropriate metrics to drive organizational effectiveness and results by continually raising the bar
Sets aggressive goals for individual and organizational objectives and metrics; drives results
Operates in a boundaryless fashion; partners with other Supply Chain Managers to lead the CC Supply Chain organization as one organization and not segmented by Operating Unit
Key leader overseeing the initiation, development and execution of field inventory strategies in partnership with Operating Units. Drives initiatives to improve processes around inventory optimization, product availability, product launch phase in/phase out, and field corrective actions.
Evaluates, creates and implements standard work across the organization and works to influence Operating Unit processes where necessary
Provides Customer Care strategic perspective to business unit initiatives, influencing appropriately to align Business needs with Customer Care strategy to reach win-win solutions
Must Have: Minimum Requirements
Bachelors degree required
Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
Nice to Have
3+ years providing work direction and leadership to people/teams
Proven ability to lead an organization to achieve challenging results; Delivers under demanding conditions
Strong intellectual ability; Analyzes problems deeply and finds solutions to difficult problems; Comfortable with complexity, ambiguity, and shifting priorities
Proven ability to develop and execute well-thought-out plans
Ability to influence partners to develop win-win solutions
Strong team leadership/facilitation and project management skills
Proven ability to proactively and positively collaborate in a matrix environment
Proven ability to communicate effectively and professionally (written and verbal) with all levels; Strong presentation skills; Comfortable presenting to Sr. Leadership
Ability to manage conflict effectively
Ability to execute logically, calmly and efficiently in a rapidly-changing and stressful environment
Ability to work a flexible schedule as business needs dictate especially at quarter end
Inventory Management Experience
Project Management certification
Contact Center / Customer Service experience
ERP knowledge (SAP)_
Lean Sigma / DMAIC certification or experience
Medical device or health care industry experience
Understanding of regulations
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
