Service and Training Specialist - STEM Solutions at H2i Group, Inc.

Posted in General Business 3 days ago.

Type: Full-Time
Location: Lombard, Illinois

Job Description:

This position will manage a service and training territory within Eastern Wisconsin, IL and Indiana.

Build your LEGACY with H2I Group.

H2I Group specializes in building schools, science labs, hospitals, research centers and more. We believe safe, thoughtfully designed spaces are essential for human health and community well-being, because they foster motivation, curiosity & play. We use state of the art building materials, hire the best contractors & partner with the most reputable suppliers in the industry. We build up communities. Come grow with us.#H2IStrong

Our Website:

Find out what it's like to work at H2I Group: Linkedin Facebook Twitter Glassdoor

As part of our hiring process, please complete this survey:

Our Service and Training Technicians enjoy troubleshooting and repairing electronic components in complex machines while and training customers in educational (STEM and STEAM environments) and industrial training environments.This individual must enjoy working in a fast-paced environment while providing our clients with legendary customer service by the means of training and communicating to the customer (teacher, educator, etc.) about the equipment. Our top candidate is a self-starter, responsible for installation, training, and support of technical training products, while also selling service contracts and consumable supplies.

Candidates with a technical aptitude and teaching/training experience are encouraged to apply.
Day to Day Responsibilities:

  • Install, maintain, and service technical equipment (3D Printers, Laser Engravers, Wide-format printers, CNC Machines, etc.) at customer locations

  • Provide training at customer facility and record field activities in call tracking software application to ensure accurate information on customer base

  • Maintain a positive partnership with outside Sales Representatives in ensuring an exceptional customer experience

  • Complete on-site troubleshooting and repair of complex customer machines while providing installation of hardware and software products at customer’s facility

  • Follow up with customers after trainings and service visits to ensure customer satisfaction

  • Maintain service inventory using established protocols and controls and report back to the Sales Representative regarding service calls completed timely and accurately

  • Responsible for timely submission of expense reports and other service-related paperwork

  • Maintain good customer relations and act as a positive team player among the Tech Products division


  • A minimum of 1 year of experience repairing or troubleshooting electronic components in complex machines is preferred but not required

  • Prior work experience in education or technical training and/or knowledge of technical products is preferred but not required

  • Must demonstrate mechanical, technical and electronic aptitude

  • Some technical school training preferred but not required and must be willing to train clients on how to use technical products

  • Capable of working independently as well as on a team, partnering with other teammates across the company, ensuring an exceptional customer experience

  • Strong problem solver that has a positive attitude, is self-motivated and well organized

  • Excellent oral and written communication skills

Working Conditions/Physical Requirements:

  • Must be able to lift to 100 lbs

  • Must have reliable transportation to travel to and from the client’s site

  • Willingness to travel in territory 40%-60%, weekly overnights are common

  • Position requires kneeling, crawling, climbing, stretching, and sitting

  • Must be able to work a flexible work schedule with hours that may include mornings, evenings and/or weekends as required to meet the needs of our customers. Overtime may be required on occasion.

  • Must possess keen vision and hearing

  • Arm, hand & finger dexterity with both hands involved in activities such as reaching, handling and feeling

Our Employee Benefits and Perks:

  • ESOP – Employee Stock Ownership Plan, up to 25% of Full-Time employee base pay goes toward their retirement and its funded entirely by the company!

  • Homme Education Foundation – scholarships post-secondary educational for employee children and grandchildren!

  • Fit and Fun for 2021: Employee Wellness and Employee Bi-Weekly events

  • Annual Education and Training allowance

  • Charity of Choice: Boys and Girls Club of America

  • Health - HDHP/HSA & PPO/FSA

  • Vision and Dental Insurance options

  • FSA Dependent Care

  • Partially paid maternity leave, up to 6 weeks

  • Voluntary STD and LTD options

  • Potential bi-annual performance bonuses

  • Generous PTO + Paid Holidays

Haldeman-Homme Holdings Inc and its subsidiaries are proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

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