SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. With over 97,000 employees in 130 countries and operating a network of more than 2,400 offices and laboratories, we provide services to almost every industry by assuring quality and safety of products and services. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We welcome people who challenge the way we do things. And we will be 100% committed to helping you reach your full potential.
As the Junior Key Account Manager, you will identify and generate business development opportunities, cultivate and expand client relationships; close leads and support account sales strategies and goals developed with the Global Key Account Manager (GKAM). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Responsible for building effective and professional relationships to grow account share according to strategic account management plan in close cooperation with key internal customer support teams including Client Services, Global, Technical and Operational teams.
Develop, communicate, and maintain all program documentation: Work Instructions, SOP's, Protocols, Program Manuals, Submission Request Forms, and Client vendor list by product category and country on a timely basis.
Prepare, maintain,and analyze customer testing, inspection, audit reports and newsletters on a monthly basis to look for trends and provide recommendations to GKAM.
Coordinate department workshops, seminars, team training, etc. which are provided by SGS, with Client teams and suppliers.
Must stay informed with industry news and SGS goals and initiatives, in order to effectively communicate with clients and offer strategic solutions for their business needs.
Monitor Data quality on the CRM database and provide support to the Client team.
Address customer complaints or issues in coordination with respective required disciplines.
Adheres to internal standards, policies and procedures.
Performs other duties as assigned.
Associate's degree or equivalenteducational background in Analytical Sciences, Engineering, Business, or related field AND
2+ years experience in multinational organization in the professional services industry.
Highly motivated, professional, dependable, detail-oriented, self-managed, results-oriented, and a strong sense of urgency.
Strong communication, time management, and organizational and follow-up skills.
Creative thinking to develop innovative solutions to solve customer requirements and expectations with proven problem-solving abilities.
Customer-focused, solid integrity practices, excellent work ethic and ability to adapt quickly to a dynamic environment.
Willing and able to interact with Client on a regular basis including face-to-face and phone conversations in a global network operating in various time zones.