Supervisor Slot Services/Dual Rate Shift Manager - Full time (Caesars Atlantic City) at Caesars Entertainment

Posted in General Business 2 days ago.

Type: Full-Time
Location: Atlantic City, New Jersey





Job Description:

Must have or be able to obtain a NJ Casino Key Employee license.

ESSENTIAL FUNCTIONS:

Inspires others with a clear direction by understanding and demonstrating a high level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior. Communicates service breakdowns and team plans in buzz sessions and facilitates opportunity-seeking meetings to consistently involve all team members in service improvements. Immediately addresses service breakdowns and follows up to ensure guest satisfaction. Keeps team well informed of property promotions and events. Develops highly skilled, successful employees, sets realistic and measurable service standards and holds employees accountable for meeting them. Clearly communicates and enforces company expectations including Code of Commitment, policies, procedures, department goals and business strategy. Addresses employee performance issues, coaches for improvement and provides ongoing feedback. Uses EOS data to improve the workplace, listens and responds to employees, recognizes and rewards individual and team performance. Consistently follows company policies, procedures and industry regulations, maintains accurate and up-to-date employee records, and completes performance reviews timely. Takes personal responsibility for creating an atmosphere of luck.

The primary responsibility of this position will be to function as a Supervisor Slot Services and when required function as the key licensed Slot Shift Manager. When functioning as a Supervisor, develops and maintains a rapport with slot players and handles escalated customer concerns. Observes, supervises and countersigns hand-paid jackpots when required. Coordinates with Security and other related departments to ensure appropriate guest service. Assists in the development of training programs. Trains all new employees, retrains existing employees and evaluates training programs to determine competence levels of employees. Maintains and updates operating manuals and training material for department. Oversees compliance with all state regulations and accompanying internal controls as applied to the slot operations function including, but not limited to: safeguarding funds, reviewing documents for completion and accuracy, and monitoring employees' activities. Assists in hiring, scheduling, performance evaluations and all other employee support/related functions. Must be able to lift and/or carry objects weighing up to 40 lbs. When not functioning as the Manager, assists the Manager with recommending proper staffing levels and approving scheduling. Monitors activities that could affect the efficiencies and effectiveness of the department, including the internal control environment. May attend guest functions. Ensures regulatory compliance with all policies and procedures. Ensures maximum productivity, and a smoothly run operation. Ensures facilities and equipment are available and functioning. Recommends and implements marketing plans to promote Slot volume.

EDUCATION/SKILLS/EXPERIENCE:

College preferred. Strong interpersonal and communications skills required. Knowledge of casino rules, regulations and procedures. Strong leadership and customer relations skills. Three to five years supervisory experience required. Previous cashiering experience or related areas preferred. Experience in the management of a large staff and exposure to senior management helpful.

DISCLAIMER:

"This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, effort or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technical developments)."

Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Affiliates of Caesars also own the World Series of Poker® and the London Clubs International family of casinos. The Caesars Entertainment family's success is a result of an unblinking focus of building loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment.

Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values. We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day. Our mission "We inspire grown-ups to play" fuels our passion for an exciting guest experience and a rewarding career. If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities.

Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.

The below statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position.

The Company reserves the right to make changes to the job description whenever necessary.

As a part of the new hire process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended, except where applicable law requires that such pre-employment screening occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

FULL TIME





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