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CAREERS THAT CHANGE LIVES - POSITION DESCRIPTION:
The CoreValve Therapy Development Specialist provides technical, clinical, educational and sales support to ensure safe adoption and growth of the Medtronic CoreValve System and future catheter-based therapy technologies. The CoreValve Therapy Development Specialist works closely with implanting teams and the Medtronic Catheter-based Therapies (CBT) and CVG field organizations to drive procedural and practice success.
Technical and Clinical Support
Provide clinical expertise for TAVR implanting centers, including "scrubbing in" for TAVI implant procedures to assist with loading valves onto delivery catheter, and providing technical support in accordance with the instructions for use/trial protocol, and best-practices to facilitate procedural consistency and best clinical outcomes
Provide support for site performance and to facilitate safe growth. Assist in education and training activities with physicians, hospital support staff and Medtronic personnel. Stay abreast of and communicate clinical data regarding Medtronic products and TAVR therapy
Post approval, collaborate and strategize with territory sales representative and CVG field organization in achieving sales targets and implementing business plans
A DAY IN THE LIFE - POSITION RESPONSIBILITIES:
The following responsibilities are to be performed as appropriate in clinical trial case support and/or case support following commercial approval, depending upon the approval status of the product at the time.
Technical and Clinical Support
Provide quality technical support to help sites achieve procedural success
Provide technical support to Medtronic employees and implanting teams for CoreValve implant procedures in accordance with Medtronic guidance
Provide technical leadership for TAVR device procedures. Educate implanting teams on proper indications for TAVR procedures. Provide support on questions regarding device suitability with measuring ability and CT reconstruction expertise. Provide comprehensive technical support including knowledge of imaging modalities (echo/angiography/CT), EKG, blood pressure, wave forms, and ancillary procedural solutions
Knowledge of Clinical trial protocols, and CoreValve and other Medtronic TAVR product IFUs for safe and effective use of devices
Develop and maintain comprehensive clinical and technical product knowledge. Understands current published TAVR and relevant literature. Recognize and understand competitive products, industry trends, and CBT/CVG portfolio. Liaison with R&D for technology improvements and next generation needs
Oversee local education and training activities including coordination and set up procedure simulators, facilitation of simulated TAVI procedures and procedural troubleshooting, and coordination and facilitation of staff in-services to include pre/peri/post TAVI procedure
Provide education on safe and effective use of Medtronic products
Educate/train hospital staff with proper valve loading instruction
Customer Service and Sales Support
Support district sales strategy working with sales representatives and managers to achieve business plans within CBT business unit and broader CVG organization. Contribute to the development of a strong team effort
Ensure comprehensive technical and customer support within territory to maintain superior customer service levels and effective time management
Assist with customer management of inventory ordering, shelf stock, and returns
Identify, establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
Participates in customer/society education meetings and conventions
Respond to customer requests and resolve complaints in a prompt and effective manner
Report and device complaints to proper departments within quality assurance within Medtronic
Help drive and maintain quality initiatives and global best practice initiatives
Maintain high standards of personal presentation and promote a professional personal and company image
Assist in training new hires to Medtronic CBT team.
Submit accurate and timely expense reports
Schedule travel arrangements to ensure multiple objectives are accomplished
Maintain hospital eligibility/access with various vendor credentialing services
Maintains a high level of communication with appropriate CVG sales and leadership within assigned geography
Communicate market intelligence/competitor activity promptly, including potential sales leads, and information regarding product price or account activity to District Manager and other appropriate company personnel
Ensure a professional standard of written and verbal communication at all times
MUST HAVE - BASIC QUALIFICATIONS:
IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME
High School Degree and 8 years' experience in a clinical or sales healthcare environment; selling or supporting interventional cardiology, vascular or surgical products OR
Associate degree and 6 years' experience in a clinical or sales healthcare environment; selling or supporting interventional cardiology, vascular or surgical products OR
Bachelor's degree and 4 years' experience in a clinical or sales healthcare environment; selling or supporting interventional cardiology, vascular or surgical products
NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS:
Associate's Degree in engineering, nursing, or the sciences
Bachelor's Degree in Business or Science
Experience with wires, balloons, catheters, stents)
Exceptional understanding of cardiac and vascular anatomy, physiology, and pathology
Experience communicating product's market advantages to physicians and hospital administration
Experience managing multiple accounts
Experience teaching and educating medical personnel, peers and technical support personnel
Imaging interpretation experience (TTE or Trans Esophageal Echocardiography (TEE), CT, Angiograms)
Expertise with Microsoft Outlook, Excel, Word and PowerPoint
Excellent influencing and consulting skills
Excellent interpersonal and written communication skills
Ability to make timely and sound decisions
Strong project management skills with experience coordinating programs
Thorough working knowledge of medical terminology, medical procedures and the medical device industry
Excellent customer service skills
Effectively build and maintain positive relationships with peers and colleagues across organizational levels and functions
Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines
Excellent interpersonal, written and verbal communication skills
Strong work ethic in accomplishing objectives of the position
If the final candidate has an Associate's degree and 8 + OR Bachelor's degree and 7+ years clinical or sales experience in an industry setting; selling or supporting interventional cardiology, vascular or surgical products they can be considered at the Principal TDS level
PHYSICAL JOB REQUIREMENTS:
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers
Able to lift 20 pounds
Extended periods of time doing computer-based work
Hearing, sight and speaking ability
Ability to use computers and CT reconstruction programing
Ability to travel extensively by car and plane. Must have valid driver's license for state of residency and active vehicle insurance policy
Wear lead apron for long periods of time (2-3hrs on average)
Ability to operate a moving vehicle
Ability to work in Cath Labs or OR's with radiation exposure
Ability to travel with overnight stay up to 50- 75% of the time (geography variability)
Ability to conduct company business outside of the typical Monday through Friday, 8:00am to 5:00pm, work-schedule
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .
This position is eligible for a short-term incentive plan. Learn more about Annual Salary and Medtronic Incentive Plan (MIP) on Page 6 here .
Must be able to wear all required personal protective equipment (PPE)
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.