FedNow Service Reporting Lead at Federal Reserve Bank (FRB)

Posted in General Business 13 days ago.

Type: Full-Time
Location: Richmond, Virginia

Job Description:


Federal Reserve Bank of Boston

FedNow Service Reporting Lead

The Federal Reserve is developing a new interbank 24x7x365 real-time gross settlement (RTGS) service with integrated clearing functionality, called the FedNow service. This service will help enable financial institutions to provide their customers with the ability to send and receive payments any time, any day, and have full access to those funds within seconds. This position is a unique opportunity to be part of a new mission-critical Federal Reserve initiative that will be transformative to the payments landscape in the United States.

A requirement of this position is that the employee must be fully vaccinated against COVID-19 or qualify for an accommodation from the Bank’s vaccination policy; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.

Position Contributions

The Service Reporting Lead will contribute to the FedNow service and support the operational teams by providing transparency into FedNow performance at all levels.  The Service Reporting Lead will design & deliver planned and ad hoc reporting capabilities, will collaborate with predicative analytics staff to ensure alignment, and will work with multiple technology teams to ensure upstream data capture for future reporting purposes.   

What will be expected of you: –

  • Laser focus on a world class, end-to-end customer experience

  • Define data requirements and sources in order to support Service Performance reporting requirements

  • Build planned reports including establishing the cadence & publishing framework for planned reporting

  • Build ad hoc reporting capabilities for the FedNow Service

  • Collaborate with business leads as a Subject Matter Expert (SME) on reporting & analytics in order to brainstorm as to how best to provide transparency into Service performance

  • Collaborate with predictive analytics staff to identify synergies, and opportunities to enhance the power of FedNow’s reporting capabilities

  • Actively support and promote Continual Service Improvement (CSI) for FedNow

  • Lead and participate in agile activities (Product Backlog Refinement, Sprint Review)

  • Flexibility to support a growing organization through multiple roles

Expertise you would bring –

  • Bachelor’s degree with 10+ years relevant work experience; or 15+ years relevant work experience

  • ITIL certification

  • Deep, hands-on experience with Tableau

  • Direct experience in the deployment of ServiceNow, Salesforce, Dynatrace, or similar tools within a large enterprise

  • Strong analytical and problem-solving skills with demonstrated ability to quickly gather, analyze and synthesize information

  • Initiative and innovation toward improving customer experience leveraging the scientific method

  • Strong organizational and time management skills

  • Ability to work in a demanding environment and handle multiple competing priorities

  • Ability to work in an office environment and/or remotely as applicable

It's added value if you have-

  • Experience working with payments systems (preferred)

  • Familiarity with ISO20022 messages

  • Experience with agile software tools such as Octane, Jira, VersionOne, Trello, Confluence

The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

Full Time / Part Time

Full time

Regular / Temporary


Job Exempt (Yes / No)


Job Category

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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