Posted in General Business 2 days ago.
Location: Lenexa, Kansas
We are looking for a Key Account Representative I to join our Major Account Accounts team. This position will serve as a primary point of contact to customers, providing exceptional customer service through effective listening and responding to customer's needs in a way that builds value.
What you will do:
Responsible for assigned territory administration involving quote follow up, call cycle development, and resolution or referral of customer complaints.
Perform order management functions - order entry, providing order status, managing change orders, expediting orders, holds maintenance, and order releases to achieve budgeted financial objectives in revenues and gross margin.
Deliver excellent customer service by accurately responding to customer inquiries in a timely professional manner and update that information in a database with customer information.
Utilize CRM to document activities and account summary notes to ensure customer satisfaction
Oversee new customer set up and approval.
Partner with Field Sales and others to drive additional revenues, margin, and sales to maximize sales efficiencies to assigned territory through phone prospecting and selling to new accounts.
Participate in inbound and outbound marketing campaigns to increase sales and profitability.
Respond to customer's request for pricing and availability and recommend alternate products when appropriate. Manage quotation process, provide direction on pricing when needed.
Make freight and order decisions and assist in vendor negotiations.
Assist A/R with account collections for overdue invoices.
Provide reporting on open orders and materials usage to customer and management.
Prepare/submit ad hoc reports as required.
Communicate clearly and accurately through multi-media channels (telephone, E-mail, fax, etc.).
Achieve productivity standards by ensuring call center metrics and goals are met.
Drive process improvements for assigned business cases including identification of on-going methods of increasing productivity.
Manage departmental TL9000 and ISO responsibilities, ensuring all customer documentation is complete and accurate.
Act as a subject matter expert of products and sales skills.
Prepare and present customer scorecards in customer business reviews.
Education and Work Experience
High school or equivalent required. Bachelor's degree preferred.
At least two years related office and/or customer service experience.
Or equivalent combination of education and experience.
Word, Excel, and general computer proficiency.
Excellent written and verbal communication and strong organizational skills.
Schneider Electric USA, Inc