The Aftermarket Parts Manager is accountable for creating a consistent vision and roadmap for Barko Hydraulics Aftermarket Programs. This position will use its influence to create consistent guidelines for Aftermarket sales, marketing, pricing, and terms. The position is responsible for managing the Inside Sales and Customer Service Representatives providing instruction and training.
Key Performance Areas
Drives Business Results -
Develop strategic plans to improve productivity, quality, and efficiency of operations.
Support senior leadership in defining and executing the company's operational strategies.
Develop, implement, and maintain functional metrics to drive continuous improvement.
Establish and execute department budget.
Develop, recommend, communicate, and implement Aftermarket business strategy to deliver desired performance levels.
Lead, manage and be accountable for P&Ls that affect the overall Aftermarket business performance.
Direct Customer Service Center forecasting activities and set performance goals accordingly.
Work with President and VP of Sales to grow revenue and increase profitability within the Aftermarket business.
Create customer value and enhance the Barko brand by improving the quality, level, and responsiveness of Aftermarket support.
Create a consistent methodology for pricing of parts and services, including incremental pricing.
Monitor and evaluate the activities and product offerings of the competition.
Create results-oriented commercial strategy and tactical deployment plan that incents dealers to grow their parts business with Barko annually so internal performance targets are achieved.
Identify and develop new part sales initiatives while optimizing the ongoing customer service relationships to maximize revenue and support the dealers.
Develop dealer relationships throughout time in order to understand the dealer's parts consumption and purchasing performance. Develop actionable reports to discuss with dealers on how to best grow the Barko parts sales segment of their business.
Provides Data Analysis & Insights -
Collect and analyze data on previous year's performance: Market, Channel, Key Dealers, Program, Product, and Competitive Analysis.
Perform SKU rationalization and ensures effective pricing strategies.
Develop quote, market share, dealer inventory, and sales reports.
Develop forecast, bookings, backlog, and build/shipment reports.
Using the data collected provide analysis and insights to support development and execution of aftermarket parts sales initiatives that support growth by developing a strategic plan for the parts portfolio.
Support the collection and analysis of data related to market trends, product claims, SWOT, equipment change, brand reputation, pricing and competitive analysis and trends.
Research appropriate data resources for compilation and interpretation through development of Power BI visualizations and dashboards.
Manage direct reports and develop a proficient team with sufficient cross-training and staffing to support the growth of the business.
Develop and implement department objectives aligned with overall company strategic goals. Ensure employees connect with how they drive value for the company.
Foster strong teamwork orientation and be a resource for valuing and promoting diversity.
Build effective relationships, portray a positive attitude, and demonstrate professional behavior to reflect and support Barko Hydraulics core values.
Resolve conflict in an appropriate way.
Experience and Education:
Experience: 4+ years of OE aftermarket commercial sales experience.
Education: Bachelor's Degree in Business, Marketing, Sales, or related field.
Leadership: Ability to engage and lead diverse teams of people, provide clear instructions, and effectively manage the team's performance.
Passion: Demonstrate genuine passion about leading people and building relationships.
Communication: Excellent communication skills, both written and verbal communication.
Technology: Strong working knowledge of MS Office and appropriate analytical tools.
Strategic Planning: Experience in developing long range strategic plans.
Supervisory Responsibility - This position has Supervisory responsibilities.
Position Type and Expected Hours of Work - This is a full-time position. Work hours are Monday thru Friday, 8:00 AM to 4:30 PM, or as business needs determine.
Travel - This position requires occasional travel, including travel outside the local area and overnight.
Work Environment - The position operates in a professional office environment using standard office equipment such as computers, iPads, phones, copiers and filing cabinets. The employee is occasionally exposed to fumes or airborne particles and moving mechanical parts.
Physical Requirements - The physical demands described here are representative of those that must be met by the position to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to use hands to finger, handle or feel and reach with hands and arms, lift and/or carry up to 25 pounds, balance, bend, stoop or kneel, climb, push/pull and squat, or crouch.