Customer Service Coordinator at Fred Beans Parts, Inc

Posted in Management 3 days ago.

Type: Full-Time
Location: Doylestown, Pennsylvania

Job Description:

Fred Beans Parts Distribution Center is seeking to hire a Customer Service Coordinator in Doylestown! As a top performer in customer
satisfaction and retention, the increase in workload requires us to add staff immediately!
Join Fred Beans Automotive Group, voted Best Places to Work 3 years running and 2021 Healthiest Employers!
Hours: M-F 8am-5pm
What You'll Do

Answer Customer Service phone calls and e-mails in a timely and professional manner.
Investigate and issue credit memos for part/core returns as requested by Management or customers.
Review and process phone, e-mail or data entry orders.
Serve as overflow support and backup for Dealer Sales phone calls and e-mails.
Solicit Dealers for additional parts business; I.e., Powertrain, CP Parts, Freon and/or Coolant.
Give the customer the best possible service, as it pertains to phone manners and follow up phone calls.
Assist with the submission of monthly Conquest claims.
Process claims for various Specialty Bulk Accounts.
Process and follow up phone orders for specific delivery times.
Run weekly and monthly reports designated by management.
Keep accurate records of all transactions made for phone sales.
Research inventory discrepancies, document errors, and changes. Report discrepancies to management.
Keep parts office and personal work areas clean.
Work in a professional manner with other employees in Accounting, Sales, Warehouse, and Fleet departments.

What We Offer

Company funded training and leadership programs to help you further
your career. (Our company spent over $600,000 training our staff last

Company funded health benefits
Life, Disability, and Cancer Insurance
Pet Insurance
Company-matched 401(k)
Paid Vacation and Personal time off
Convenient and reasonable work hours Monday through Saturday, NO Sundays
Employee and Community discounts at over 150 vendors
Healthy Living Program

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