Hiller Plumbing, Heating, Cooling and Electrical was recently named the fifth fastest-growing private company in Middle Tennessee and is expanding our teams, products, services and infrastructure to optimize the customer experience.
The role of an HVAC Service Technician is to deliver exceptional HVAC service maintenance on residential heating and air conditioning systems and to oversee the work of the HVAC Service Apprentice to ensure all work is performed correctly and is reflective of Hiller’s values.
Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
Perform all HVAC repairs and replacements to applicable codes.
Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
Submit purchase orders to dispatch or other designated purchasing team administrators.
Transport materials and tools to the job site and provide proper accounting of assigned tools.
Effectively communicate with the customer regarding questions, concerns and problems.
Inform a manager if the customer does not have HVAC service before leaving the call.
Facilitate rescheduling customer appointment, if call is not complete.
Train, coach and mentor apprentices.
Maintain a courteous demeanor with customers and associates at all times.
Manage operational metrics including average invoice total, callback ratios and labor margins.
Perform other duties as assigned.
Knowledge, Skills and Abilities:
Have a minimum of 2 to 5 years of verifiable work experience in the HVAC industry.
Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment.
Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.
Must be able to use a computer tablet, smart phone and read a map or follow GPS.
A High School diploma or general education degree (GED) required.
NATE Certification preferred.
HVAC certification or Diploma preferred.
Valid driver’s license, and approved to drive by Company’s insurance carrier.
Willing to work hours outside of normal work schedule and on call schedule
Medical, Dental & Vision Insurance
Long & Short Term Disability
Company paid Life Insurance Policy
Spouse and dependent Life Insurance Policies
Flex Spending Accounts - Medical and Dependent Care
Company paid vacation/holidays
Everyone is required to submit to a pre-employment background check, MVR check and drug screen prior to job offer.