HVAC Service Technician at HILLER LLC

Posted in Installation - Maint - Repair 4 days ago.

Type: Full-Time
Location: Knoxville, Tennessee

Job Description:

Hiller Plumbing, Heating, Cooling and Electrical was recently named the fifth fastest-growing private company in Middle Tennessee and is expanding our teams, products, services and infrastructure to optimize the customer experience.

The role of an HVAC Service Technician is to deliver exceptional HVAC service maintenance on residential heating and air conditioning systems and to oversee the work of the HVAC Service Apprentice to ensure all work is performed correctly and is reflective of Hiller’s values.

Job Responsibilities:

  • Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.

  • Perform all HVAC repairs and replacements to applicable codes.

  • Facilitate order for all parts required for appointments and ensure preparedness for the day of service.

  • Submit purchase orders to dispatch or other designated purchasing team administrators.

  • Transport materials and tools to the job site and provide proper accounting of assigned tools.

  • Effectively communicate with the customer regarding questions, concerns and problems.

  • Inform a manager if the customer does not have HVAC service before leaving the call.

  • Facilitate rescheduling customer appointment, if call is not complete.

  • Train, coach and mentor apprentices.

  • Maintain a courteous demeanor with customers and associates at all times.

  • Manage operational metrics including average invoice total, callback ratios and labor margins.

  • Perform other duties as assigned.

Knowledge, Skills and Abilities:

  • Have a minimum of 2 to 5 years of verifiable work experience in the HVAC industry.

  • Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment.

  • Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.

  • Must be able to use a computer tablet, smart phone and read a map or follow GPS.


  • EPA Certified.

  • A High School diploma or general education degree (GED) required.

  • NATE Certification preferred.

  • HVAC certification or Diploma preferred.

  • Valid driver’s license, and approved to drive by Company’s insurance carrier.

  • Willing to work hours outside of normal work schedule and on call schedule


  • Medical, Dental & Vision Insurance

  • Long & Short Term Disability

  • Company paid Life Insurance Policy

  • Spouse and dependent Life Insurance Policies

  • 401k matching

  • Flex Spending Accounts - Medical and Dependent Care

  • Alfac Plans

  • Company paid vacation/holidays

  • Direct Deposit

  • Weekly paychecks

Everyone is required to submit to a pre-employment background check, MVR check and drug screen prior to job offer.

Hiller is an EEOC company.

Visit our website at www.happyhiller.com or www.hillerishiring.com for more information.

Salary: $27.00

More jobs in Knoxville, Tennessee

The Judge Group Inc.

Keller Foundations, LLC

Keller Foundations, LLC
More jobs in Installation - Maint - Repair


Capital Senior Living

United Engines LLC