SUMMARY

 Supports the Social Services/Admissions Departments in the pre-admission, admission and discharge process. Serves as the back up to the Director of Admissions. Works with social services to ensure the psychosocial needs of the residents and patients are met. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

• Assists in the completion of care plans and psychosocial assessments.




• Coordinates care plan meetings with families.




• Coordinates, notifies and documents room changes and roommate notifications when necessary.




• Conducts tours of facility with potential residents / patients and their family members.




• Ensures specialized equipment is ordered as indicated (reviews contract content for need to obtain prior approval from authorized payer).




• Completes records and documentation in accordance with company policy and state and federal guidelines.




• Helps resolve concerns of Resident and/or Family and participates in the Guardian Angel Program.




• Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; reporting observations of the patient to nursing supervisor.




• Primary Back-Up for the Director of Admissions when out on PTO, FMLA or the Director of Admissions position is open. 

• Protects organization’s value by keeping patient information confidential.




• Services and protects the facility by adhering to professional standards, company policies and procedures, federal, state, and local requirements, and standards.

ADDITIONAL DUTIES AND RESPONSIBILITIES may include the following. Other duties may be assigned.  

• Tracks pre-admission referral activity daily / weekly.




• Coordinates & review resident/patient electronic referrals and communicates with DOA to complete assessments




• Manages the electronic referral bed-offer process and obtain pre-authorizations from HMO’s




• Validates Midnight Census with BOM.




• Conducts tours of facility with potential residents / patients and their family members.




• Assists the Director of Admissions with arrangements and confirmation of all admissions. Completes room assignment, roommate notification and notifies Departments of anticipated admission.




• Welcomes new residents and assures contracts are completed on a timely basis.




• Completes Admission Agreement with resident/patient or responsible party timely.




• Ensures level of care approval obtained as indicated and / or OBRA screen (PASSAR, MIMR) is completed.  

ENTRY QUALIFICATIONS 

• Minimum high school diploma or equivalent required.




• One or more years experience in health care education/ marketing / insurance or commensurate educations preferred.




• Must be familiar with medical terminology.




• Proficient in the use of personal computer. 

SUPERVISORY RESPONSIBILITIES 

n/a 

PHYSICAL DEMANDS AND ENVIRONMENT 

Working in normal office environment, employee may be required to sit, bend, stoop, use keyboard, see, talk and hear.  May occasionally lift medium to heavy objects including assisting with the movement of Residents.  In compliance with applicable law, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. 

OTHER REQUIREMENTS 

Participates in (or conducts) company-sponsored training to safeguard against improper use and disclosure of resident’s protected health information.  Monitors and ensures compliance with company policies, procedures and state and federal law.  Adheres to and oversee communication of privacy guidelines relative to the confidentiality of residents' protected health information.

See job description