YOU BELONG AT NAB: The General Manager, Hospitality, manages the restaurant and hospitality operations at North American Bancard for Salido, and develops and implements the strategic plan to advance the group’s mission and objectives, most notably to promote revenue, profitability and growth. The incumbent in this position also oversees the group’s operations in an effort to promote efficiency, quality, service and cost-effective management of resources.
What you'll be doing:
Leads the entire Hospitality Team, including sales, finance, customer support, installation and marketing, while interfacing with NAB’s other groups, such as product and engineering.
Develops a strategic plan to advance the group’s hospitality mission and objectives, and to promote revenue, profitability, customer satisfaction and growth.
Identifies and approaches key and strategic partners, and sets short and long-term hospitality channel strategies.
Recommends product or service enhancements to improve customer satisfaction and sales potential.
Leads the hospitality marketing team and all trade show initiatives.
Oversees group deployment and operations to ensure efficiency, quality, service and cost-effective management of resources.
Identifies and implements opportunities to acquire hospitality customers.
Directs planning and policy-making, and develops operational procedures, policies and standards, for group.
Builds and maintains customer relationships to ensure maximum customer retention.
Leads sales team to prospect and sell MICROS, Salido and other approved POS systems to new accounts through cold calling, social media, and networking.
Reviews activity reports and financial statements to determine progress and status in attaining objectives, and revises objectives and plans in accordance with current conditions.
Evaluates performance of group staff and leaders for compliance with established procedures, policies and standards.
Oversees the development and implementation of creative, efficient and profitable pricing within quoting software
Other assignments as determined by NAB leadership.
Education and Experience (required):
Bachelor degree from an accredited institution.
Minimum of 10 years in a senior leadership position leading others and setting strategic direction.
Minimum of 5 years in the hospitality environment.
Prior experience expanding and growing the operations of a business.
Experience working with creating and working with P&L’s.
Experience working with third party vendors.
Education and Experience (preferred):
Masters degree in business administration.
Knowledge, Skills & Abilities (required):
Continuously operating with a sense of urgency to resolve problems, plan for growth, and serve customers.
Strong customer focus, with the ability to anticipate customer needs and provide services that are beyond customer expectations.
Strong ability to understand internal and external stakeholder requirements, expectations, and needs.
Passion for leading a team, with the ability to adapt personal, interpersonal, and leadership behavior.
Strong multi-tasking skills, with the ability to apply knowledge of the organization to advance multiple group objectives.
Excellent ability to understand, draft and translate technical requirements.
Ability to promote a sense of urgency, while establishing and enforcing individual accountability, when leading a team.
Direct Reports: Yes
Travel Requirements: 25%
North American Bancard helps businesses prosper through smarter commerce for all and we're committed to building the next generation of payment technologies and experiences. More than 250,000 satisfied merchants trust us to process more than $34 billion worth of transactions every single year. Propelled by cutting-edge technology, user-friendly products, and features, and the best customer service in the business, we continue to innovate to satisfy our clients and their customers.
At North American Bancard, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.