Department: Front Office Organization: Reports to Site Manager
Type: 2/3 Time (24-29 hrs/wk) Minimum Experience: Entry Level
We are seeking a happy, positive person to serve as the patient and optometrist contact regarding appointment scheduling, billing procedures, out-of-pocket expenses and transportation requests.
Using the electronic health record program, Next Gen, schedule various patient appointments for clinic exams and surgery procedures.
Obtain patient demographic information including address, insurance, transportation needs, and referral source.
After Insurance Eligibility Department provides information from patients insurance for procedures, call patient to advise them of benefits and any balance that may be due from patient. Arrange a payment schedule with the patient when necessary. Fill out a cash payment agreement if needed for patients appointments.
Provide knowledgeable, courteous assistance to optometrists and their staff members regarding surgery, referrals and billing procedures.
Answer incoming phone calls professionally and providing assistance in a helpful way.
Other related duties as required.
Monday-Thursday 8:00 am-5:00 pm Friday 8:00 am-1:00 pm This positions schedule will vary according to patient schedules and clinic needs.
Working computer knowledge experienced in Microsoft Word
Good communication skills, written and spoken
Pleasant, cooperative, caring attitude
Good listening skills
The ability to work with a team to set and to achieve common goals
Attention to detail
Excellent organizational skills
Good driving record with driving record check upon job offer