Support Services Analyst Sr. at CITY OF MEMPHIS

Posted in Admin - Clerical 2 days ago.

Type: Full-Time
Location: Memphis, Tennessee

Job Description:

ESSENTIAL JOB FUNCTIONS: Works under the general direction of assigned supervisor to provide administrative support to department service centers within the Public Works Division. Performs data entry duties and standard accounting functions. Analyzes and processes payroll and personnel documentation, route mail, directs visitors and performs other related administrative tasks as needed. Maintains employees’ payroll and personnel files. Maintains, sorts, organizes, and archives other administrative files as required. Ensures all files and reports are prepared for audits in accordance with internal or external requirements. Performs duties in keeping records of materials and equipment being ordered, received and issued to verify accuracy to generate and prepare various reports regarding inventory and equipment for management review. Interacts with the 311 Support Center to resolve citizens’ complaints. Utilizes specialized knowledge to resolve complaints, service requests and/or direct complaints or service requests to the appropriate city personnel or external agency for resolution. Enters and receives data for various system applications such as work order system and Oracle for determination. Analyzes and manages work orders to ensure accurate data is inputted into the appropriate systems. Assists with monitoring or tracking payments for proper documentation, authorization and/or utilize appropriate Oracle reports or applications to verify funds in absence of Supervisor. Creates and prepares a variety of correspondences, memorandums, spreadsheets and reports by utilizing various computer applications. Interacts and communicates verbally and in writing with the general public, other team members, and management on a variety of issues and concerns to support administrative operations as needed. Drives to various worksites to perform administrative and support duties.


Performs additional functions (essential or otherwise) which may be assigned.

TYPICAL PHYSICAL DEMANDS:  Primarily desk work.  Must be able to communicate effectively both verbally and in writing.  Requires the ability to operate general office equipment such as a personal computer and telephone. Requires the ability to operate an automobile. 

TYPICAL WORKING CONDITIONS:  Majority of work is performed in an office. Traveling from one worksite to another (1/2-mile distance or more) more than once per workday is required.                   

MINIMUM QUALIFICATIONS:  Associate’s degree in Business or Public Administration and four (4) years’ experience with one (1) of the four (4) in administrative support functions; or any combination of experience and training which enables one to perform the essential job functions. Proficient working experience using Microsoft Office, Word, Excel and PowerPoint. Oracle Software experience preferred. Bilingual (Spanish speaking and writing) is preferred. Must possess and maintain a valid driver’s license as a condition of continued employment.

The City Charter requires that City Employees must establish residence within Shelby County within six (6) months from date of Employment. Proof of residence will be required at the time of hire.
The City of Memphis is committed to providing access and reasonable accommodation in its services, programs, activities, and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Office of Talent Management at

Division: Public Works


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