OPERATIONS MANAGER – Seattle-Tacoma International Airport - Full-Time
Salary based on qualifications and experience + Benefits
Must be available for days, nights, weekends and holidays as required.
Smarte Carte, Inc. is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.
Smarte Carte is headquartered in St. Paul, MN and has operations in the United States, Canada, Australia, New Zealand, and Singapore.
The Operations Manager directs airport operations by building and developing a strong team of front-line staff. The Operations Manager is responsible for increasing levels of customer satisfaction and employee engagement while building a culture of accountability, performance and integrity. The Operations Manager is responsible for the P&L, achieving annual revenue and EBITDA goals as well as improving the efficiency of labor, materials, and equipment.
Assist in the responsibility for a multi-million-dollar P&L, with the expectation to deliver revenue growth vs. annual and budgeted plans.
Lead an organization consisting of multiple lines of business and a workforce of 20 – 100 employees.
Ensure daily operational performance goals are met through labor force management and applying proven continuous improvement methodologies such as Lean and Six Sigma to improve productivity and vend quality.
Develop and maintain strong relationships with key stakeholders within the airport community as well as peers within Smarte Carte.
Participate in the development and implementation of corporate strategic initiatives to grow revenue and earnings.
Other duties as assigned
Minimum of 3-5 years of experience in operational function such as manufacturing, logistics, distribution, process improvement, etc.
P&L management experience is a plus but not required
Minimum of 3-5 years of direct management experience and the ability to manage across a wide range of capabilities and personalities.
Possess strategic leadership, planning and thinking skills along with a value chain mind-set.
Experience working in a cross-functional team environment.
Demonstrated business acumen as defined by a proven track record of success in an operational environment.
Ability to forge positive relationships with external constituents e.g., customers, clients, supplier partners, etc., and manage across a wide range of capabilities and personalities.
Excellent verbal and written communication skills.
Some financial and analytical skills; must be proficient in reading, interpreting, and analyzing financial statements, and understand how operational KPI’s affect financial outcomes.
Organized and able to manage multiple priorities effectively.
Proven change management leadership capability.
Proficient knowledge of Microsoft Office/Suite.
The successful candidate will be expected to be a high-energy, creative, and resourceful self-starter who demonstrates leadership skills and instincts. This leader is highly intelligent and enthusiastic with a commitment to excellence. In terms of personal competencies, the successful candidate must be hands-on and possess the best combination of strategic thinking and ability to translate strategic priorities into that also leads to actual results. This is a practical versus a theoretical thinker who should demonstrate the following competencies:
Leadership: A confident, mature person with the ability to connect and inspire others. A proven track record of leadership that leads to concrete results that drive key performance indicators.
Results Oriented: A leader who possess the ability to take actions and implement effective solutions in a timely manner.
Problem Solver: A creative yet pragmatic problem solver. Methodical and hands-on, as well as detail oriented.
Analytical Thinking and Decision-Making: Decisive and logical at thoroughly evaluating issues. Excellent planning, execution, and project-management skills.
Teamwork and Interpersonal Skills: A team player and builder, receptive to ideas from others. Shares information and keeps team members and partners informed. Works effectively with others to identify and resolve issues. Excellent interpersonal skills and an ability to interact successfully with all levels of management as well as a diverse work force.
Ethics: Highest level of professional integrity and honesty as well as personal credibility.
Bachelor's degree in business from an accredited institution or relevant experience in an operationally-oriented role is required. MBA or other relevant master’s degree considered a plus.
Licenses & Certifications:
Ability to get Airport Badge is required.
Driver’s License is required.
Smarte Carte Inc. offers a competitive compensation package and outstanding benefits including; Group Health & Dental Insurance, Company Paid Life Insurance, Company Paid Short-term Disability, Matching 401k, Paid Time Off, Paid Holidays, and Wellness Reimbursement Program.
3 - 5 years: Direct Management
3 - 5 years: Operational Function
Masters or better
Bachelors or better in Business Administration or related field
Licenses & Certifications
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization