Director, Risk Control at INS - CHICAGO

Posted in Insurance 1 day ago.

Type: Full-Time
Location: Chicago, Illinois

Job Description:

This position primarily supports Arch Insurance Group’s National Accounts Casualty Large Account Business Unit.  Primary functions of this position include assisting underwriting in risk prequalification, assessment and selection; identifying/guiding customer service needs and developing appropriate service plans;  managing agreed upon account activities, expenses and relationships; monitoring and maintaining risk control services in accordance with regulatory requirements; and developing/delivering risk control information that assists Underwriting and clients in understanding, evaluating and controlling exposures.


Prequalification and Risk Selection - The primary function of this position is to support the placement of profitable insurance.

  • Work collaboratively with Underwriting to review risk submissions to ensure that they include adequate information to complete a meaningful risk evaluation based on contemplated program coverages.

  • Provide Underwriting with a risk assessment of typical workers’ compensation, general liability, and auto liability exposures based on expected loss frequency and severity for specific risks.

  • Based on review of loss experience/history, and through loss analysis activities, provide the Underwriter feedback on how well a specific risk mirrors expected loss performance for both new business and renewals.

  • Identifies/investigates background of specific accidents/claims that represent atypical occurrences.

  • Provide underwriter with information on identified exposures that may be atypical or unexpected for the specific risk versus class of risk based on operations, products, or services.

  • Provide underwriter with information on catastrophic exposures contemplated by class of risk, geographical location, nature of occupancy, employee/third party concentration.

  • Respond to specific underwriter questions and provide support on Technical/scientific (safety standards or operational processes), emerging liabilities (i.e., occupational disease or toxic torts).

  • Support account profitability by identifying appropriate risk control services, activities, and/or interventions.

  • Support account acquisition through general marketing and account specific sales presentations.  Provide pre-renewal monitoring and feedback to underwriter.

Customer Service - Differentiate Arch Risk Control Solutions via strategic risk management philosophy and implementation strategies.

  • When appropriate, negotiate service specifications or customer service needs expressed in marketing or prequalification meetings with the producer and/or account to identify customer needs and develop service proposal and pricing for inclusion in underwriter proposal.

  • Assist in building, maintaining and delivering established vendor services in accordance with technical and financial requirements.

  • When required respond to customer service requests, meeting agreed upon needs and building customer relationships to support account retention.

  • Act as a technical resource.

Account Management - Manage agreed upon account relationships to meet or exceed expectations.

  • Build and maintain trusted advisor relationships with clients, producers, underwriters, and other team partners.

  • Monitor assigned account risk control activities to ensure that service and financial outcomes are delivered in accordance with agreed upon criteria.

  • Maintain liaison and involvement with Arch claims and TPAs.

  • Monitor significant claims activity and get involved as appropriate to minimize future potential.

  • As necessary, participate in claim reviews.

Regulatory Compliance - Ensure that risk control activities are administered in accordance with regulatory requirements.

  • Ensure that processes are followed to issue the necessary notices in accordance with regulatory requirements.

  • Administer requested services in accordance with regulatory requirements.

  • Maintain necessary files in accordance with regulatory requirements to respond to inquiries and audit activities.

Communications -

  • Represent Arch Risk Control Solutions in industry/trade group presentations and/or articles.

  • Submit, as needed, Risk Control information on appropriate internal sites.

  • Prepare technical information sheets for internal/external use on current topics of interest for clients and internal partners.

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