Quality Assurance Engineer - NLU, Machine Learning, Cloud Analytics Team at NICE Systems, Inc.

Posted in General Business 13 days ago.

Type: Full-Time
Location: Salt Lake City, Utah

Job Description:

QA Engineer - Cloud Analytics Team

Location: Salt Lake City, Utah

A QA Engineer within the NICE CEA Cloud Analytics group is responsible for evaluating the overall quality of the linguistic software and machine learning models driving NICE's state-of-the-art natural language processing technology. You will perform manual and automated testing to ensure the highest level of quality and timely deliveries to the Cloud Analytics Platform.

As a QA Engineer , a typical day might include the following:

  • Perform various levels of testing for linguistic software and machine learning models including functional, usability, insights generation and regression testing

  • Designing, optimizing and executing test plans and test cases based on business requirements and functional specifications

  • Maintain and expand automated testing framework and tests

  • Write and execute manual test cases

  • File detailed u ser s tories and b ugs

  • Assist in the compilation and curation of linguistic corpora for development and testing

  • Communic ate QA results, risks and project status to management team as well as other stake - holders

  • Follow ing and execut ing on team-specified "done" criteria for testing features

  • Interact ing closely with product managers , c omputational l inguists, m achine l earning e ngineers and s oftware d evelopers , offering suggestions and ideas for improving the quality of products

  • Becoming a platform expert with in the CXone Analytics application

To land this gig you'll need:

  • Bachelor's degree in Computer Science, Computational Linguistics, Data Science, or equivalent work experience

  • Demonstrated experience in software development, testing or quality assurance

  • Experience using large linguistic corpora and big data

  • P rogramming or scripting experience ( Python, Java, C#)

  • Knowledge of Window/Linux OS and command-line tools

  • Strong analytical skills and problem-solving abilities

  • Familiarity with bug tracking systems such as TFS or Jira

  • Ability to communicate effectively in English with team members and peers abroad

  • Detail oriented and discerning thinking

  • Ability to work independently and with teams

Bonus experience:

  • Experience with natural language understanding, computational linguistics experience or experience with machine learning tools and technique s

  • Experience with c ontact c enters, a nalytics, or b usiness i ntelligence

  • Proficiency in Microsoft Excel (understanding of formulas, pivot tables, V LOOKUP , etc. )

  • Experience with Docker, AWS/Azure/Google Cloud

  • Experience writing SQL statements

  • Fluency in a f oreign language

ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's #1 cloud customer experience platform, NICE inContact CXone ™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

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