Sr. Software Engineer (AWS, C#) Location: Salt Lake City, UT The Sr. Software Engineer designs, develops, tests and maintains the NICE inContact software platform. Key responsibilities include all tiers of the NICE inContact technology, including (but not limited to) design and development of NICE inContact products and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment utilizing agile development processes. The Sr. Software Engineer will also mentor junior staff members and may be asked to propose cross disciplinary architectural solutions to difficult problems.
As a Sr. Software Engineer, a Typical Day Might Include the Following:
Work as a member of an agile team to enhance and improve software written in one or more of the following languages: C#, ASP.Net, SQL, Scala, Python.
Design and present projects to improve current process and overall platform.
Code and test projects.
Create automation to ensure quality.
Deliver high quality, sustainable, maintainable code.
Manage time effectively working on one or more concurrent projects.
Attend meetings and training as required.
Works with system analysts and product management for the successful completion of a project.
Leads team or mentors other developers as needed.
Provides critical technical capabilities to the team and evangelizes those skills to others.
Functions as a Technical or Team Lead as needed.
Follow established department procedures, policies, and processes.
To Land This Gig You'll Need:
Bachelor's degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.
5+ years experience in software development
Well established technical problem-solving skills.
Experience with the Microsoft Suite (.NET Framework, Visual Studio) or other similar open source software stacks
Experience with developing services, clients and multi-threaded software.
Experience with web services
Excellent communication skills
Excellent problem-solving skills
Excellent decision-making skills Working knowledge of unit testing
Working knowledge of user stories or use cases
Working knowledge of design patterns or equivalent experience.
Working knowledge of object oriented software design.
Desire to work in a fast-paced environment
Experience with Streaming and Big Data via Data Warehousing and Data Modeling projects
Experience with AWS Technology including (EMR, S3, Kinesis, Lambda's, Firehose, IAM, etc)
Experience with Jira
Experience with automation/testing tools
Experience with/knowledge of agile development processes
Experience(s) as a technical or team lead or equivalent experience
Experience with telecommunications/telephony
Experience with call centers
Experience working in a CI/CD Environment
ABOUT NICE inContact: NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world's No. 1 cloud customer experience platform, NICE inContact CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.