Customer Service Specialist at US Ecology, Inc.

Posted in Other 5 days ago.

Location: Livonia, Michigan

Job Description:

About You

The person we are looking for thrives in a professional and fast paced environment. You are a service-oriented self-starter who has experience working in customer service within the environmental field or has the desire to learn in a terrific department from knowledgeable colleagues.

Day in the Life

After booting up your computer and grabbing your favorite morning beverage you can expect to:

  • Assist Account Executives and Technical Service Specialists on pricing, scheduling and transportation issues.

  • Assist Facility Customer Service Specialists with day-to-day issues, tasks and potential job training.

  • May solicit the use of 3rd party services for customers by working with Waste Approvals, Operations and Material Handlers.

  • Research and resolve customer concerns and questions.

  • Interface with customers and operations to make sure job and projects are completed as requested.

  • Communicate with customers by phone, email or in person regarding profiles

  • Prepare and transmit reports and waste shipment summaries.

  • Assist and provide support to sales representatives and their customers.

  • Maintain customer profiles and contract filing system.

  • Write correspondence related to conversations with customers.

  • Coordinate completion of profile forms, contract forms, quotes and new account set-up.

  • Work with management and Accounting on invoicing and payment status.

  • Manage additional projects and assignments as requested by the Customer Service Manager.

  • Prepare shipping documents in accordance with DOT regulations.

What you need to apply

  • Bachelor of Science or related field; or equivalent combination of education and experience.

  • Ability to coordinate and manage multiple projects simultaneously.

  • Ability to work within a team environment.

  • Ability to pass pre-employment background checks and drug screening

  • Proper email & phone etiquette are essential

  • Skill using MS Office Suite and general computer-based programs are highly preferred.

  • Facility and Operation based experience preferred.

  • Knowledge of TSCA, RCRA, DOT, HAZMAT, and OSHA regulations preferred.

For your hard work

  • Tuition reimbursement after six months

  • Opportunity for professional growth

  • Employer paid certifications and training

  • 100% employer paid medical for you

  • Paid Time Off

  • Recognition Programs

  • Find out more at

US Ecology is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.
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