IT Support Technician at US Ecology, Inc.

Posted in Other 4 days ago.

Location: Livonia, Michigan

Job Description:

About You

You are a flexible, focused multi-tasker that enjoys a fast-paced environment where your team counts on you to be organized. You like doing different tasks throughout the day. People have commended you on your attention to detail and you are always vigilant in your work. You are looking for a job that provides room for growth!

Position Snapshot

The Information Technology Support Technician (Mobility) provides support to company employees to resolve telephony, cellular hardware and software problems as well as computer imaging/hardware functions. This position will primarily focus on day-to-day administration of our corporate cellular accounts and hardware. In addition, this position may coordinate with hardware or software vendors when necessary.

Day in the Life

Some of the tasks you can expect include:

  • Screen, refer and diagnose internal inquiries and work requests as they relate to maintenance of cell phones and related systems.

  • Perform troubleshooting and diagnostic routines to identify problems relating to hardware, application software, and network communications.

  • Install and configure cellular hardware and applications.

  • Monitor and maintain cellular hardware.

  • Guide staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

  • Troubleshoot cellular devices and network problems.

  • Diagnose and solve hardware or software faults.

  • Provide support, including procedural documentation and relevant reports.

  • Follow diagrams and written instructions to repair a fault or set up hardware.

  • Support the roll-out of new hardware and applications.

  • Resolve password issues.

  • Test and evaluate new technology.

What you need to apply

  • High school diploma or equivalent and some related technical education, or equivalent combination of education and experience.

  • 2 or more years' related experience.

  • Mobile Device Management (MDM) knowledge preferred.

  • Cellular management experience preferred.

  • Computer imaging experience preferred.

  • Basic knowledge of IT Support practices and procedures.

  • Ability to present information in one-on-one and small group situations, including vendors and coworkers.

  • Ability to effectively manage and communicate work delivery expectations with internal customers.

  • Ability to pass pre-employment background checks and drug screening.

For your hard work

  • Tuition reimbursement after six months

  • Opportunity for professional growth

  • Employer paid certifications and training

  • 100% employer paid medical option for you

  • Paid Time Off

  • Cash Recognition Programs

  • Find out more at

US Ecology is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.
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