Posted in General Business 4 days ago.
Location: Winston Salem, North Carolina
As part of team that is responsible for developing, implementing, enhancing and maintaining Inmar’s Salesforce platform, the Sr. Salesforce Platform Manager is responsible for planning and execution throughout the platform lifecycle, including: gathering and prioritizing business requirements, defining the platform vision, and working closely with all stakeholders to ensure on time delivery, revenue realization and satisfaction.
As a senior member of the team, the candidate has in depth knowledge of all Salesforce and related products and services. Using that knowledge, they work to improve the platform features and functionality, to ensure maximum system efficiency, innovation, and an excellent user experience across the platform and will provide guidance direction to more junior members of the team.
Responsible for coordinating with various business owners to understand, document and prioritize business needs through effective user stories and stakeholder management
Manage stakeholder expectations through both verbal and written communication
Effectively translate business needs into workable solutions inside of the Salesforce platform through detailed and actionable business requirements
Manage deliverables, identify and remove roadblocks, ensure releases are launched correctly, on schedule and triage issues as needed
Coordinate planning and execution of work with the development and administrator teams
Manage release schedules and sprint planning
Responsible for backlog grooming and maintenance
Continually maintain and grow knowledge of platform systems and new releases
Proactively focus on user experience needs when delivering the platform vision
Research emerging trends and perform research for new tools to enable efficiency
Assist with roadmap planning including financial focus
Create investment analysis models for all solutions ensuring return on investment is realized and tracked
Develop and maintain key performance indicators for the team
Manage vendor partner relationships as needed for deliverables
Mentor other members of the team
Bachelors’ degree in finance, computer science, economics, mathematics, statistics or related field
Minimum of 6-8 years of related experience in product or project management, preferably in a sales environment, or an equivalent combination of training and experience required to complete the essential functions/job responsibilities of this position
Salesforce Admin Certification (Preferred)
Experience with accounting and/or payment systems
Experience with agile framework and software
Demonstrated experience with clear messaging across various technical skill levels and roles
Strong organizational and collaboration skills
Intermediate knowledge of Microsoft Office suite (Word, PowerPoint, with emphasis on Excel) or G-Suite
Specific Technical Skills:
Proficient to Expert in Salesforce Sales and Service Cloud systems
Advance Beginner in Jira and ZenDesk, or similar tools
Competent in Salesforce CPQ
Familiar with CLM tools that interact with Salesforce such as Conga, DocuSign or others
Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually beneficial partnerships, leverage information and achieve results.
Effective Execution: Translates broad conceptual understanding of the company's strategy into a tactical plan of how it will happen including who will take on which tasks in what sequence, how long those tasks will take, how much the tasks cost, and how each task affects subsequent activities.
Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
Adaptable: Responds to change with a willingness to learn new ways to accomplish work.
Curious: A desire to inquire and learn, to seek new knowledge and wisdom, and to listen to the contributions of others with a genuine interest to better self, the team, and the organization.
Innovation: Ability to develop, sponsor, or support the introduction of new and improved methods, products, procedures or technologies.
Problem Solving: Gathers and analyzes information to generate and evaluate solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
Analytical and Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
While performing the duties of this job, the associate is:
Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
Occasionally required to stand, kneel or stoop, and lift and/or move up to ## pounds.
Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.
Support a safe work environment by following safety rules and regulations and reporting all safety hazards.
As an Inmar Associate, you:
Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually beneficial partnerships, leverage information and achieve results.
Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcomes. #LI-JM1 #LI-Remote
Intuitive Surgical, Inc.