Geek Squad Autotech Service Writer at Best Buy

Posted in General Business 13 days ago.

Type: Full-Time
Location: plymouth meeting, Pennsylvania





Job Description:

Our Autotech Service Writer will provide friendly, fast, and accurate processing of client transactions in the Mobile Installation Bay. The Autotech Service Writer develops strong relationships with clients by becoming a trusted advisor, partner and helper to make technology more functional in their lives. The Writer also, utilizes all relevant tools to drive profitable growth, exceed department /individual goals while resolving client issues.

Key accountabilities:


  • Engages clients using Best Buy Selling Skills while providing fast and friendly processing of all transaction types per SOP.


  • Builds rapport with clients and answers questions about estimates/invoices and installation completion timeframes, provides client demonstrations.


  • Check In/Out Client vehicles for service.


  • Answering phone calls, scheduling appointments, staging of products for Autotechs and other duties as assigned.


Basic Qualifications:


  • Prior experience in a team environment requiring clear, professional and effective communication


  • Prior experience with prioritizing multiple tasks in a team environment


Preferred Qualifications


  • High School Diploma or equivalent


  • 3 months experience in retail or customer service






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