VP - Sr. Product Manager - Operations Architect - Merchant Services at JPMorgan Chase Bank, N.A.

Posted in General Business 13 days ago.

Type: Full-Time
Location: Plano, Texas

Job Description:

To help drive the transformation, JP Morgan Merchant Services is seeking an experienced Payments Product and Operational expert to work on several projects representing Operational teams and Internal tools as new product solutions are being rolled out to Clients in a new agile environment. This team member will work with others in the group and in a team to be responsible for the end-to-end delivery of internal products, procedures and requirements and SOPs to support the release of a New Gateway, Alternative MOPS, processing in other countries as well as new reporting solutions.

This role will sit in the Operations team and will partner heavily with Product and Technical leads to deliver the detail level execution of these initiatives from an operational perspective. The implementation of the execution of these efforts will be the measure of success and a single approach to tracking, measuring, reporting and closing gaps is critical. The primary objective of the role is to ensure successful delivery of the product solution-- on time, on scope, on budget, with exceptional quality and strong controls.

This is an execution focused role that requires extensive experience with various project delivery methodologies, including Waterfall and Agile.

Key Responsibilities and Priorities:

o Operations Experience: Partner with the Client Journey team to define, develop and deliver exceptional operations experiences for each newly defined program feature. Ensure the operations experience aligns with the documented client journey both day 1, interim and target states.

o Relationship Management: Partner with Product Management, BA's, ITBA's and Planning Leads to map business needs to specific initiatives and targeted delivery timeframes; manage overall portfolio of internal products and projects. Partner with Planning, Product, Operations and Technology leaders to deliver and improve shared processes along the way. Be a messenger of change supporting the new approach to our business as part of the overall Modernization initiatives.

o Communications & Reporting: Ensure Business Leads and stakeholders are proactively kept in the loop and that PMs develop high quality status reporting. Support monthly reporting and deck creation as needed. Escalate gaps in project support. Ensure requirements and all supporting documentation is accurate and complete

  • Understand the Business' strategic direction and priorities and partner with them to translate needs of the business into specific SOPs, requirements and staffing proposals to support the new solutions and clients.
  • Create Service Blueprints to represent the Operations Experience in support of the Client Journey, from pilot to target state
  • Effectively and accurately communicate the status of the workstream, including key risks, issues and potential solutions in a non-technical manner
  • Ensure proper Business, Product, Technology and Operations leadership and accountability across this initiative
  • Establish effective program management and accountability structure
  • Create process flows using Signavio to ensure process definition is complete, accurate and efficient.
  • Improve proactive risk management across execution lifecycle; upgrade quality of reporting
  • Attend project meetings - represent all Operational functions with deep subject matter expertise - advocate and solution for the Client and Employee experience.
Support any revisions to new SOPs and RCSA process map for the operations teams as well as support any operational adjacent teams.

  • Proven product and project management capabilities with a strong analytical bias; ability to flex between details and the bigger picture
  • Proven project management capabilities with a strong analytical bias; ability to flex between details and the bigger picture
  • Deep knowledge of the payments process and products and the Merchant Service technical systems and how they connect
  • Proven Product, Operational and Technical experience and knowledge within Merchant Services. 6+ years

  • Ability to influence and negotiate with peers and leaders across multiple functions and lines of business
  • Strong general management and leadership skills
  • Exceptional presentation skills; significant experience developing and delivering compelling Power Point presentations that "tell a story" and enable decisions to be made
  • Ability to act in a calm, organized, energetic manner in a dynamic environment where there are shifting priorities and demands with tight timelines and deadlines.
  • Demonstrated bias for action, creative problem-solving and achieving fulfillment by \"creating order out of chaos\"; Ability to creatively solve complex issues
  • High achievement orientation with ability to lead and motivate others around results. Ability to create a people-centered culture that focuses on performance, engagement and personal accountability
  • Ability to create effective and efficient communication and decision-making processes and an ability to communicate appropriately with all levels of the organization, including the ability to flex personal communication styles between audiences with different levels of attention and focus.
  • Ability to build effective partnerships across the business and influence outcomes without formal authority
  • Strong aptitude for technical concepts and ideas

Experience Requirements:

  • Exceptional business acumen with extensive experience interacting with all level of level employees/teams
  • Minimum of 10 years of professional experience, including significant time spent in operations, Product and technology teams within the Merchant space
  • Advanced working knowledge of the payments space / acquiring industry
  • Strong understanding of business and management functions in financial services
  • Advanced knowledge of key software development arenas including requirements definition, functional specifications, technical design, development, Microsoft Office products
  • Proven, strong, proactive communication skills and executive presentation skills, organizational and multi-tasking skills.
  • Preferred candidates will come from tenured Merchant Services or other Merchant Acquirer/processor/vendor experience in order to be able to quickly add value.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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