Lead Content Designer at JPMorgan Chase Bank, N.A.

Posted in General Business 8 days ago.

Type: Full-Time
Location: New York, New York

Job Description:

At Chase, we're committed to making a real difference for our communities and doing what's right for our customers. We're proud to serve nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.

We're looking for a Content Strategist to help support these efforts. As a member of our Digital Customer Experience team, you'll drive strategy and execution across each step of product creation, from ideation to launch (and beyond). You'll partner with product, design, research and tech to build human-centered experiences that empower our customers to make strong financial decisions and allow them to make the most of their money.

About you:

  • You're passionate about creating innovative, holistic customer experiences
  • You know how to create engaging digital content
  • You understand design thinking and UX best practices and are a true advocate for the customer
  • You're a problem solver with a knack for simplifying the complex
  • You're excited by new challenges and energized by working in a collaborative, team-based environment
  • You're a relationship builder and influencer who knows how to bring alignment across teams
  • You ask relevant questions and are not afraid to challenge status quo


  • Collaborate with partners in product, technology, design & research to create simple, yet elegant solutions that solve complex user problems
  • Leverage user insights and data to develop end-to-end content strategy, ensuring the voice of customer is represented in digital experiences
  • Plan, write and shape content (interface language, product education, naming conventions, navigation, etc) for web and mobile experiences
  • Partner with designers to create UX artifacts for web, mobile and omnichannel experiences (e.g., journey maps, conceptual models, user flows, wireframes, high-fidelity prototypes)
  • Partner with stakeholders to develop and define customer and business success metrics
  • Identify opportunities for research activities (user interviews, surveys, usability studies, etc) and leverage findings to optimize product design and development
  • Facilitate workshops with design team and cross-functional partners
  • Share work across the organization, through design reviews, product reviews, and more
  • Mentor, coach, and/or manage junior members of content team


  • Minimum of 7 years' experience writing for multiple channels and platforms (i.e. web, mobile, email)
  • Record of success creating content across complex end-to-end experiences in alignment with customer needs and business goals
  • Ability to distill complex information into easy to understand terms
  • Proactive, solutions-oriented mindset with strong attention to detail
  • Demonstrated ability to successfully manage multiple priorities, including the ability to follow schedules and meet deadlines
  • Excellent written and verbal communication skills and experience sharing rationale for approach/decisions to partners and stakeholders
  • Thorough knowledge of the English language, grammar, spelling, punctuation and usage
  • Experience working with brand standards
  • Bachelor's degree (or higher)
  • Experience writing for Marketing a plus

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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