CB Client Onboarding - Technical Implementations Project Manager at JPMorgan Chase Bank, N.A.

Posted in General Business 9 days ago.

Type: Full-Time
Location: Chicago, Illinois

Job Description:

Host to Host Payments Product Implementations VP

A little history about us...

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.6 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. JPMorgan Chase & Co. is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles, which include choices such as Flexible Work Arrangements with periodic work from home and non-standard business hours, fully paid parental leave time, health care insurance and retirement benefits.

Commercial Banking (CB) serves more than 30,000 clients, including corporations, municipalities, financial institutions, and not-for-profit entities with annual revenues generally ranging from $20 million to $2 billion. The Firm's broad platform positions CB to deliver extensive product capabilities - lending, treasury services, investment banking, and asset management - to meet our clients' domestic and international financial needs. The Commercial Bank Client Onboarding (CBCO) implementations group is responsible for owning, driving, and coordinating all aspects pertaining to the setup of cash management products and services for Commercial Bank clients.

The CBCO PI (Commercial Bank Client Onboarding Product Implementations) organization is seeking a highly motivated individual who is capable of handling a high level of complexity in a client facing environment. The Product Implementation Vice President will have responsibility for the production implementations of new and existing business for our top clients. Helping our clients expand their business is a strategic opportunity for Commercial Banking, and the implementation experience sets the tone. The Product Implementation Vice President will work directly with the client, coverage and product teams to determine the best approach to implement the highly complex, large scale onboarding projects.

Things you will do...Core Responsibilities :

  • Serve as the client facing, technical contact responsible for a successful end-to-end client experience during complex treasury product implementations with Commercial Banking clients around the world
  • Provide consultative advice regarding the technical aspects of treasury solutions to include supporting sales partners and the sales process with RFP responses, client presentations, and in-person client visits
  • Scope client requests, translating business requirements into detailed technical specifications for treasury services products
  • Strong and demonstrated collaboration, facilitation and complex situation management skills
  • Manage clear expectations by establishing timelines, deliverables and milestones
  • Ownership of internal and external communication and status updates
  • Ensure deliverables are met and partner with owners to optimize client experience
  • Demonstrate creative problem solving and solid judgment
  • Own and escalate risk issues when they occur on a timely basis
  • Be a leader: identify gaps, come up with solutions, and implement changes

Skills that you will need... Qualifications:

  • 10 Years of relevant work experience in a professional setting
  • 4 years of technical project management experience OR experience with complex treasury implementations
  • Client-facing experience
  • Exhibit adherence to policy and procedures and meet or exceed established SLA
  • Ability to communicate effectively with clients and internal partners through verbal and written (primarily e-mail) channels
  • Comfort using technology such as WebEx, Zoom and other collaboration tools to enhance client discussions
  • Confidence in interacting with technology teams (application development, Quality Assurance, Production Support)
  • Able to embrace change and take an active role pilot process enhancements and new products
  • Technical client consulting experience as a business analyst on systems integrations, API connectivity, or mapping of file formats

Preferred Qualifications:

  • Prior experience in implementations, client service, and / or treasury services
  • Knowledge and experience with either (or both) ISO 20022 or EDI message formats
  • Industry certifications (CTP, PMI)
  • BA / BS Degree

*Some travel may be required to support various clients and coverage teamJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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