Analyst Payments Ops Specialized Pod Tampa at JPMorgan Chase Bank, N.A.

Posted in General Business 3 days ago.

Type: Full-Time
Location: Tampa, Florida





Job Description:

Global Payment Operations Specialized Pod

The primary responsibility will be working in a newly formed operational unit that that is responsible for operational functions in support of new digital payment products while in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This until will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.

Work Environment


  • Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone. This could also include the potential for a working weekend schedule.
  • Position requires interaction with Product Management, Operational Monitoring and Incident Management Teams, along with Project Managers and IT teams

Key Responsibilities:

  • Analyze requirements for completeness, consistency, comprehensibility, and JPM Operations Standards
  • Create process models, specifications, diagrams and flows
  • Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
  • Work with stakeholders and project teams to establish requirements for POD integration
  • Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
  • Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs

Skills and Experience:

  • Experience in payments with understanding of accounting and money move processes is preferred but not required.
  • Excellent analytical, mathematical, and problem-solving skills
  • Strong listening, interpersonal, written, and oral communications skills with the ability to effectively communicate issues and results to management
  • Strong understanding of Windows office system and ability to do excel analysis with large amounts of data
  • Business acumen and commercial market awareness

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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