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Payment Ops Spec Pod Associate at JPMorgan Chase Bank, N.A.

Posted in General Business 8 days ago.

Type: Full-Time
Location: Tampa, Florida





Job Description:

Global Payment Operations Specialized Pod

The primary responsibility will be working in a newly formed operational unit that that is responsible for operational functions in support of new digital payment products while in early stages of development to ensure business processes and eventual issues are properly managed from an operational standpoint since new product inception until scalable size of operation. This until will be the central operations contact for client escalations, exception processing following highest control standards while ensuring exception client experience, especially during pilots post new product launch.

Work Environment


  • Position requires 24x7 support, with some work happening off-hours via remote access and mobile phone.
  • Position requires heavy interaction with Product Management, Project Managers and IT teams

Key Responsibilities:

  • Collaborate with project sponsors to determine scope and vision of both new projects being introduced into the POD and existing processes that may belong in the POD.
  • Identify project stakeholders and establish customer needs to incorporate functionality into POD or alternative Operations ownership solutions.
  • Identifies and establishes parameters of requirements analysis on each project to define impact, outcome criteria, and metrics.
  • Close interaction with Client Service teams to ensure proper client experience and hand-offs between Service and Operations
  • Partnering with internal departments to scale operating model for new products growth as business initiatives attracts new clients and/or growth of existing client base
  • Develop subject matter expertise of new products, business processes and application flows to proper management changes, issues and other support needs
  • Execute and maintain strong controls in close partnership with internal functions and in accordance with company policies and regulatory change

Skills and Experience:

  • Experience in Payments, Cash, Treasury Operation dealing with operational process, controls and problem solving is preferred
  • Global experience in payments is desirable, with understanding of accounting and money move processes
  • Experience in project management, business and technical requirements analysis, and methodology development
  • Strong listening, interpersonal, written, and oral communications skills with the ability to drive results/change and implement projects/processes
  • Demonstrated success to adapt to new business initiatives
  • Business acumen and commercial market awareness

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans





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